Supervisor, Information Technology in Makati at Intrado

Date Posted: 8/6/2022

Job Snapshot

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Job Description

For this opening we will consider candidates from the following locations: Makati,Metro Manilla,Philippines |


Support Desk Functions- Supervise a variety of activities in support of technical issues ensuring thorough documentation and adherence to corporate and departmental policies and procedures.

Employee and Personal Leadership Development- Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to lead staff and handle unique management challenges * Promote employee development by establishing performance measures that encourage employees to excel.

Project Coordination- Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s).

Team Interfaces/Customer Service- Establish and maintain a professional relationship with internal/external customers, team members and department contacts.

Related Duties as Assigned- -

* The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents.

* Consequently, job incumbents may be asked to perform other duties as required.

* Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.

* Please contact your local Employee Relations representative to request a review of any such accommodations.


Applicant for this job will be expected to meet the following minimum qualifications. Applicants for this job will be expected to meet the following minimum qualifications.


- Bachelors degree from an accredited college or university with major course work in Business Administration, Management, MIS, or related field required. Equivalent work experience in a similar position may be substituted for educational requirements Experience.

- Minimum 3 years experience in Business-to-Business, technical support or help desk environment required.

- Minimum 1 year lead or supervisory experience preferred.

Technical Knowledge

- Minimum three year experience with Window operating systems and hardware required.

- Minimum three year experience with Web browser installation and configurations required.

Minimum one year experience with TCP/IP (subnets, firewalls, private IPs, routing, etc.), firewalls, proxy servers, and Internet versus LAN connectivity required.

Minimum one year experience with customer service desk database software preferred.


- Intermediate knowledge of Word, Excel, PowerPoint, and Outlook required Industry certifications related to job duties preferred (e.g., CompTIA A+, Network+, etc).


Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room – even when team members are across the globe.

Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.

With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage – from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.

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