MAJOR JOB ACCOUNTABILITIES
Support Desk Functions- Supervise a variety of activities in support of technical issues ensuring thorough documentation and adherence to corporate and departmental policies and procedures.
Employee and Personal Leadership Development- Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to lead staff and handle unique management challenges * Promote employee development by establishing performance measures that encourage employees to excel.
Project Coordination- Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s).
Team Interfaces/Customer Service- Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
Related Duties as Assigned- -
* The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents.
* Consequently, job incumbents may be asked to perform other duties as required.
* Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.
* Please contact your local Employee Relations representative to request a review of any such accommodations.
MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications. Applicants for this job will be expected to meet the following minimum qualifications.
Education
- Bachelors degree from an accredited college or university with major course work in Business Administration, Management, MIS, or related field required. Equivalent work experience in a similar position may be substituted for educational requirements Experience.
- Minimum 3 years experience in Business-to-Business, technical support or help desk environment required.
- Minimum 1 year lead or supervisory experience preferred.
Technical Knowledge
- Minimum three year experience with Window operating systems and hardware required.
- Minimum three year experience with Web browser installation and configurations required.
Minimum one year experience with TCP/IP (subnets, firewalls, private IPs, routing, etc.), firewalls, proxy servers, and Internet versus LAN connectivity required.
Minimum one year experience with customer service desk database software preferred.
Other
- Intermediate knowledge of Word, Excel, PowerPoint, and Outlook required Industry certifications related to job duties preferred (e.g., CompTIA A+, Network+, etc).
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Joining the Apollo HBCUNet Talent Network will enhance your job search and application process. Whether you apply for a position or just leave your information with us, we hope to stay connected with you.
You can choose to sign up for alerts of new job opportunities that match your interests and background, or to receive relevant communications. You can also share job opportunities with your family and friends.
We are here to open more pathways to opportunities for diverse talent: but it all begins with you.
Join Apollo HBCUNet