Patient Service Rep - FryeCare Specialty Center in Hickory, NC at LifePoint Health

Date Posted: 1/25/2023

Job Snapshot

Job Description

Frye Regional Medical Center

3,000 Sign on Bonus Eligible


Job Summary (PSR)

A medical office position responsible for front office processes in the physician practice

COMPANY DESCRIPTION

Duke LifePoint Healthcare is a joint venture of Duke University Health System, one of the country’s leading academic health systems, and LifePoint Health, a leading healthcare company dedicated to Making Communities Healthier. These two forces joined because of the shared interest in collaborating with hospitals, healthcare providers and patients to bring high quality, innovative healthcare services to communities. Duke LifePoint combines Duke’s unparalleled expertise in clinical excellence and quality care with LifePoint's extensive resources and knowledge and experience operating community hospitals and healthcare organizations.

Essential Functions(PSR)


  • Greeting patients entering the physician practice.

  • Answering office phones, making appointments, confirming appointments and rescheduling when necessary.

  • Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

  • Assists in checking out patients and assists them with referral processing and scheduling process

  • Collects co-pays and posts charges.

  • Charge entry and patient balance processing.

  • Distributes information to patients regarding office policies, procedures, information about the practice, etc.

  • Explain and enroll patients in the patient portal.

  • Additional responsibilities as needed


Benefits - Wide range of benefits options!


  • Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.

  • HSA

  • 401(K) retirement plan contributions

  • Generous Paid Time Off

  • Accident & Critical Illness Insurance

  • Prescription Assistance with OptumRx

  • Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.

  • Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.

  • Free travel and entertainment discount program to ensure you enjoy your time away from work.

  • Vitality Employee Wellness Plan allows you to take up to 30% off of your bi-weekly health insurance premiums. You also accrue points which allows you to buy merchandise or gift cards at no cost to you.


Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

Job Requirements

Minimum Education

  • High school diploma or equivalent required
  • Graduate from a medical office assistant program preferred

LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.

Join the Apollo HBCUNet Talent Network

Joining the Apollo HBCUNet Talent Network will enhance your job search and application process. Whether you apply for a position or just leave your information with us, we hope to stay connected with you.

You can choose to sign up for alerts of new job opportunities that match your interests and background, or to receive relevant communications. You can also share job opportunities with your family and friends.

We are here to open more pathways to opportunities for diverse talent: but it all begins with you.

Join Apollo HBCUNet