Position Overview:
The primary responsibility of the Host is to greet and seat guests in an efficient and friendly manner. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Ensures guests are greeted and seated in a timely, friendly, and efficient manner.
- Communicates effectively with guests, both in person and by phone.
- Assists servers as needed.
- Cleans tables and other areas as needed.
- Provide a service or assistance to meet the needs of a guest.
- Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
- Comply with policies and procedures of the department or section in order to complete service satisfactorily.
Additional Duties & Responsibilities:
- Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
- Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
- Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
- Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct
Additional Duties & Responsibilities:
Minimum Qualifications:
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High School Diploma or equivalent.
- Must be able to obtain and maintain an Alcohol Awareness (TAM) card, Food Handler's card and any other certification or license, as required by law or policy.
- Must have a minimum of one years’ experience in a high volume restaurant, preferably in a 4 or 5 star resort or hotel.
Minimum Qualifications:
- Ability to communicate with guests in Mandarin and/or Cantonese is strongly preferred.
- Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
- Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tack and politeness.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
- Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
