IT-Intern in Bridgeville, PA at Maxim Crane Works

Date Posted: 8/19/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/19/2022

Job Description











Role: IT-Intern
Location: Bridgeville, Pennslyvania
Reports to: Joshua Schiller

About Maxim Crane:

Maxim Craneis a coast-to-coastcrane rental and lift solutions companyspecializing incrane rentaland turnkey lifting services including operated, maintained, and bare rentals. As specialists within our field, we offer innovative solutions to meet your project's needs. With one of the most modern and extensive fleets of portable cranes in the world, Maxim Crane can supply you with equipment with a range of capacities. Situated in over60 locations, each branch can provide management services, including transportation, risk management, safety and insurance programs that are unparalleled in the industry. With our expansive resources, we are a one-stop shop for your project needs.



Summary:
We are looking to fill an internship position within our IT Department here at Maxim Crane Works, L.P.. This will be a paid internship and will be a temporary position for the summer. This position entails excellent customer service skills and a problem-solving mannerism. On-the-job training will be performed. Please review details of the position listed below.



Requirements:




• High School diploma.
• College internship opportunity.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

Core Competencies


• Helpdesk on premise and remote support.


• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issues and details provided by customers.
• Problem-solving over the phone or ticketing system.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems via the IT Trouble ticketing system. All calls must have a ticket associated with it.
• Follow-up and update user status and information.
• Pass on any feedback or suggestions by users to the appropriate internal team
• Identify and suggest possible improvements on procedures.


• Equipment requests (laptop, desktop, monitor, etc.). Configure new, repairs, replacement computers upon request. Equipment requests forms must be submitted for any new equipment.
• Security overview (endpoint, servers, physical, etc.)
• Avaya phone administration.
• Change management forms for any new, termination, or change of access forms must be submitted.
• Asset management for all IT equipment, which includes, creating, transferring, and retiring IT Assets. (Monitors, printers, CPU's, Network Equipment, etc.).
• Office 365 and Active Directory management a plus (Apps include Outlook, Word, Excel, PowerPoint)
• Cisco Networking (Switches, routers, firewall).
• Virus Removal and prevention.
• Cabling/Termination of data jacks and network equipment.
• Assist with active projects.
• Documentation/FAQ's.

Hours:

Monday-Friday 8am-5pm EST



Please note that this is not a remote position. This position is held at our Bridgeville, PA branch office.

Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment on the basis of their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Join the Apollo HBCUNet Talent Network

Joining the Apollo HBCUNet Talent Network will enhance your job search and application process. Whether you apply for a position or just leave your information with us, we hope to stay connected with you.

You can choose to sign up for alerts of new job opportunities that match your interests and background, or to receive relevant communications. You can also share job opportunities with your family and friends.

We are here to open more pathways to opportunities for diverse talent: but it all begins with you.

Join Apollo HBCUNet