Internal Sales Specialist Dynamics

Join our team and help connect the world through the power of technology!

TD SYNNEX is one of the world’s largest distributors of technology products, services, and solutions. With advanced logistics capabilities and a wide range of value-added services, TD SYNNEX enables 115,000 resellers to efficiently and profitably meet the diverse technology needs of end users across more than 100 countries.

TD SYNNEX reported $57.5 billion in net sales for the fiscal year ended November 30, 2023. The company ranks No. 71 on the Fortune 500® list and has been recognized by Fortune magazine as one of the “World’s Most Admired Companies.”

Leading brands such as Microsoft, HP, Apple, Cisco, Samsung, and many others rely on TD SYNNEX to bring their products to market. Without a strong distribution network supported by comprehensive technical services and commercial support, many of these products would never reach the end consumer. In fact, the hardware and software you use at home or in the office likely passed through one of our warehouses before hitting the market.

Purpose of the role:

Achieve both individual and team profitability goals by delivering exceptional service to TD SYNNEX customers, while maintaining the highest standards of accuracy, efficiency, and quality in service to both customers and vendors.

Responsibilities:

• Build Excellent customer and vendor sales relationships through proactive engagement and demonstrable specialist product knowledge under supervision

• Generate new business opportunities by planning outbound calls to customers and can have a general conversation around a solution/product area

• Achieve monthly/quarterly Revenue and Margin targets

• Proactively develop relationships with key internal and external contacts

• Engages in active inside selling by using a number of different sources to gain information on customers and utilises this to maximise call potential and outcomes

• Manages customer backorder along specialist knowledge and engages in “intelligent project fishing”

• In AS either manages project end-to-end or hands over to pre sales for technical requirements

• Provide, sell and negotiate product information, pricing, special offers and promotions

• Ensure TD SYNNEX maintains service levels agreements with customers

• Attainment of Key Performance Indicators (KPI’s) such as customer engagement

• Sell the benefits of using TD SYNNEX and the Company value proposition

• Develops partner relationship (incl. account planning, cross-selling etc.)

• Identifies project opportunities and engages with BDMs if specific product/ vendor knowledge is required

• Drives sales of specific products/ vendors if specific knowledge is required

• Provides accurate and timely quotations (SMB Managed (AS), SP/ E-Var/ SI segment, Specialists (IBM), entire AS BUs)

• Generate and own a pipeline of deals in TD SYNNEX’s CRM system, which is regularly reviewed and updated and ensure active closure of opportunities

• Manage customer backorder expectations and reporting

• Ensure CRM system is well maintained and provides correct customer information

Knowledge Skills and Experience

• 1–2 years of experience in sales or customer service

• Strong attention to detail and numerical skills

• Clear and professional phone communication

• Good time management and planning abilities

• Target-driven and familiar with sales processes

• Strong interpersonal and communication skills

• Proficient in Microsoft Word, Excel, and Outlook

• Experience with quoting, order entry, or CRM systems is a plus

• Basic knowledge of IT products or the industry is desirable but not essential

#LI-SS5

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!