Cloud Billing Specialist

Why Choose TD SYNNEX:

TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world’s leading technology distributors and solutions aggregators. With a diverse team of 24,000 employees operating across more than 100 countries, we support over 150,000 customers in maximizing the value of their technology investments, driving business results, and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work, celebrated for our dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength, fostering success and inclusivity.

About role and team:

The Cloud Systems & Services team is responsible for the vendor purchasing, credit monitoring and billing process of their assigned vendors. This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners. 

An important role or this specialist will be to design, implement, and own on an ongoing basis a scalable central billing and monitoring service aligned to TD SYNNEX’s platform offerings as well as applicable Cloud Vendors.   The specialist will work closely with Vendors and TD SYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers.  

What you will do:

• Responsible for the end to end billing process for assigned vendors.

• Ensure billing accuracy and execution.

• Assist Partners and Business Units Leaders in billing queries.

• Continuously develop and improve billing processes to accommodate vendor changes.

• Actively participate with project team as billing expert to aid in the design and implementation of new processes and systems.

• Manage and escalate the billing support relationship with vendors.

• Ensure appropriate training and self–actualization of skills for all staff for new offerings

• Manage constant communication with countries and other stakeholders around processes.   This includes management of escalations

• Appropriate consultation with management around new courses of actions and design

Knowledge, Skills and Experience

• 5-10 years of general professional experience, including at least 1 year in billing.

• Proficiency in Microsoft Excel, including advanced functions and data analysis.

• Fluency in English (additional European languages are a plus).

• Knowledge of the cloud industry and its billing dynamics is nice to have

• Flexibility and adaptability, with a willingness to embrace changing tools and processes.

• Familiarity with SAP is beneficial but not mandatory.

• Strong problem-solving and analytical skills, with a customer-oriented mindset.

• Experience working in an international environment.

• Occasionally travel within Europe

What We Offer you:

• 🏥 Comprehensive private health and life insurance to keep you covered.

• 🌍 Hybrid work model with the opportunity to work remotely three weeks annually.

• 🎟️ Tailored salary perks covering transportation, meals, learning and childcare needs.

• 🏋️‍♂️ Special rates on gym memberships through Wellhub.

• 👶 On-site nursery and physiotherapist at the office.

• 💆‍♀️ Mental health support, including online therapy with LEAD and wellness programs through Wellhub (iFeel, Calm...)

• ⏳ Reduced working hours on Fridays and during the summer.

• 📖 Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.

• 🌍 A Global Atmosphere: Join a multicultural and diverse environment where opportunities for growth and collaboration abound.

• 🏅 Certified Workplace Excellence: Work in a certified Great Place to Work where we take work-life balance seriously.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!