Clerical Support Agent

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What You’ll Do Here:

Event Bag Assembly  

• Assembles and creates bags with all required picture day materials for the photographers

Subject Data Processing  

• Cleans configures, and uploads Subject Data files into the system
• Downloads Subject Data to flash drive for Picture Day
• Cleans (remove data from the current event) and reformats flash drives upon return from photographers in preparation for future use

Shipping and Receiving  

• Prepares outgoing event bags and other mail, ensuring appropriate tracking information for all shipments as required
• Receives and checks in completed events from Photographers utilizing the appropriate tracking logs and processes
• Reviews all items for accuracy
• Packages and ships items to designated lab, satellite location, main Hub location or other defined locations

Customer Support  

• Researches customer issues received from the Customer Success Team and partner to resolve as appropriate
• Communicates with labs on work-in-process event issues and relays information to the Sales Support team for follow-up

Office Administration & Support  

• May provide office support including answering phones, filing, opening and distributing mail and ordering supplies
• May greet customers that come into office location, determine the nature of their business and provide the appropriate customer service ensuring their need is taken care of or routed to the appropriate person who can
• May assist with payroll management, mileage logs and other expense reporting
• May help with onboarding new employees
• May assist with building administration and maintenance

General  

• Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations
• Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines
• Other duties as assigned

The Skills You’ll Bring:  

• High School diploma or equivalent
  
• Attention to detail
• High level of accuracy
• Ability to handle a high volume of work and meet deadlines
• Excellent verbal, written and interpersonal skills 

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This position will accept applications on an ongoing basis until filled.