SAP CRM Administrator/ Specialist

Why Choose TD SYNNEX:

As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 23,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch IT solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.

About the role:

As a SAP CRM administrator/ specialist at TD SYNNEX, you will be responsible for managing and optimizing the Request Manager Tool (RMT), ensuring its effective use across the organization. You will play a key role in maintaining the tool's functionality, providing support to users, and driving continuous improvement initiatives to enhance operational efficiency.

What you'll do:

• Tool Management: Oversee daily RMT operations, manage user access, configure settings, and troubleshoot issues.

• User Support: Address user queries, resolve technical issues, and provide training sessions.

• Process Improvement: Identify and implement process improvements to enhance RMT performance and user experience.

• Data Analysis: Analyze RMT data, identify trends, generate reports, and provide insights.

• Collaboration: Work with IT, Operations, and sales/ front office to align RMT with organizational goals.

• Documentation: Maintain user guides, training materials, and process documentation.

What we're kindly looking for:

• Technical Expertise: Working knowledge of SAP & EDI. Able to troubleshooting and workflow management experience, or workflow management tool experience 

• Analytical Skills: Strong analytical and numerate skills to analyze data and identify trends.

• Communication Skills: Excellent communication and interpersonal skills to interact with users at all levels.

• Problem-Solving: Commercial acumen, lateral thinker, and problem solver.

• Change Management: Experience in Change Management for business process improvement projects.

What We Offer:

We provide competitive compensation with annual salary reviews.

Hybrid work - (2 - 3 days at the office per week)

We value continuous learning and provide a clear progression plan.

We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.

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Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!