Customer Service Representative 3

Full Time / Permanent

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

Description:

Serves as operational touch point and support for advisers and the sales team with a focus on host services and event management related to school yearbooks.

What You’ll Do Here:

• Receive and process signed yearbook agreements and create APO.
• Update bookings
• Order service products in FOW, including flyers, sales materials, etc.
• Answer inquiries from Sales Reps and Yearbook Advisers on any Yearbook related questions through Salesforce, email, or phone
• Enter reorders, reruns and supplement orders in FOW and Webeasier
• Work on Pre-Press functions
• Provide customer service to end consumers as required.
• Assist Advisers with processes as needed.
• Providing status updates to Areas and Schools
• Activate YB Pay (if applicable)
• Receive and process invoice changes.
• Provide time-critical troubleshooting, problem resolution, and general support to internal and external customers.
• Represents Lifetouch professionally while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and difficult situations.
• Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.
• Performs other projects or miscellaneous duties as requested or assigned.

The Skills You’ll Bring:

• High school diploma or equivalent and relevant post-secondary coursework/formal customer service training.
• 2+ years of customer service experience or an equivalent combination of education and experience.
• Intermediate to advanced computer skills, including using Microsoft Office- Excel, Word, and PowerPoint.
• Basic Adobe Photoshop
• Superior phone and customer service skills/etiquette.
• Excellent verbal, written, listening, and interpersonal skills.
• Strong problem solving and organizational skills.
• Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult customers.
• Ability to handle high volumes of work and meet deadlines.
• Ability to handle confidential information.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This position will accept applications on an ongoing basis until filled.