Technical Services Manager

Arconic is currently in search of Technical Services Manager to join our Kawneer team based in Harrisonburg, VA. 

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Job Summary:

As a Technical Services Manager at Kawneer, you will lead and inspire a team of talented Engineers, Drafters, and Takeoff Technicians to drive innovation and excellence in our architectural aluminum systems and products.  The team you’ll oversee is composed of 25 skilled professionals with an objective to design, engineer, draft and perform material takeoffs for architectural aluminum façade applications. 

Under the general direction of the Commercial Business Manager, your role will be pivotal in overseeing the day-to-day operations of the combined groups to ensure necessary planning, execution, quality, and the successful completion of projects are met by timeline objectives.  You will collaborate with cross-functional teams to define project scopes, develop strategies, and implement initiatives that align with Kawneer’s commitment to sustainable and resilient building solutions. 

Key Responsibilities:

• Leadership and Management: Mentor and guide a team of Engineers, Drafters, and Takeoff Technicians, provide performance feedback and foster a culture of continuous improvement to develop talent
  • Including having strong leadership experience and knowledge to lead a diverse team, make joint decisions on the market with other leaders and satisfy customer needs
• Project Oversight: Plan and execute projects, ensuring they meet quality, budget, and timeline objectives
• Strategic Collaboration: Work with cross-functional teams to define project scopes, objectives, and requirements
  • The Technical Services Manager, as a member of the Harrisonburg Commercial Lead Team, will be responsible for developing talent within the organization
• Technical Review: Review and approve engineering designs, technical documentation, and project plans
• Resource Management: Manage resource allocation, including staffing and budgeting
  • Be responsible to work and coordinate efforts and services with all drafting and engineering processes across North America.
• Compliance Safety: Ensure compliance with industry standards, safety regulations, and quality control processes.
• Communication: Communicate (verbal and written) with customers, vendors, and internal teams to provide project updates and address concerns
  • Align with the Commercial Business Manager, Order Pursuit Manager, and Major Projects Manager to meet competitive and market needs to grow the business.  This will be achieved with a strong understanding of the market and customer competitive needs.
  • Build strong coordination and relationships with vendors that provide both products and services.

In this role, you will:

• Review complex projects at estimate stage to determine if they fit the current flow path
• Drive work center accountability with daily management theory to meet the customer schedule dates (OTIF) and target quality (FTQ)
• Manage work center labor efficiencies and cost absorption
• Collect metric data that support the customer service
• Identify and practical problem solve field claim issues before receiving back charge feedback
• Manage feedback system and quality misses to determine how to drive towards a standardized method
• Understand and mentor work center on current building codes, fastener design, engineering methods, product application and takeoff tools
• Attend review meetings with customers to develop new product application
• Manage outsource vendors and drive cost lower while maintaining target quality and on-time submittal release
• Identify changes in product market to determine if new processes are required
• Manage drafting, custom die, and revision standards
• Cover capacity gaps by working in the system as needed
• Possess strong mathematical skills required to conduct structural analysis

Also note:

• Less than 10% travel requirement

You have: (required)

• Bachelor’s degree in Engineering (Mechanical, Civil, Structural, Architectural, or related field) from an accredited institution.
• Minimum of 3 years’ experience with AutoCAD/Revit/Inventor/SolidWorks software
  • And/or minimum of 3 years’ experience in the Fenestration Industry
• Ability to manage multiple projects concurrently and deliver results on time
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Exceptional Candidates also have: (preferred)

• Master’s degree in Engineering (Mechanical, Civil, Structural, Architectural, or related field) from an accredited institution.
• Registered Professional Engineer (PE) or relevant certifications 
• Possess supervisory experience leading multiple and cross functional teams at multiple sites:
  • Including experience with performance management, training, hiring, providing direction/goals, relationship management, issue management, termination, etc.
• Diverse experience in technical services to include Drafting, Take-Off, Estimating, and performing structural engineering calculations.
• Strong technical knowledge in architectural aluminum systems and products
• 3+ Years of experience with curtain wall / window wall / unitized curtain wall projects

Work Setting & Location:

• This position will operate in person in a professional office environment in Harrisonburg, VA

Schedule:

• Monday – Friday 

Job Type:

• Full-time, Exempt

Benefits and Perks:

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Generous paid time off and flexible work schedules
• Referral Program
• Employee Assistance Program
• Opportunities for continuous learning and career advancement

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. 

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. 

At Arconic, we: 

Act With Integrity. 

We lead with respect, honesty, transparency and accountability. 

Safeguard our Future. 

We protect and improve the health and safety of our employees, communities and environment. 

Grow Stronger Together. 

We cultivate an inclusive and diverse culture that advocates for equity. 

Earn Customer Loyalty. 

We build customer partnerships through best-in-class products and service. 

Drive Operational Excellence. 

We pursue continuous improvement through innovation, agility, people development and collaboration. 

Create Value. 

We achieve success by generating and growing value for our stakeholders. 

United States Equal Employment Opportunity Statement

Arconic is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.