NOC Supervisor

Job Purpose:

Manage a multi service post sales support team 24*7 operation, ensuring high quality service delivery, service devolpment & meeting expectations from Internal areas, Vendors, Partners and End Customers. Manage staff service delivery, coordinating staff training, time allocation while guaranteeing each asset career development and economical retention.

Responsibilities:

• Manage a multi service post sales support team 24*7 operation. Allocate staff in a 24*7 shift.
• Coordinate asset trainings and preparation.
• Manage customer expectations.
• Strive for a high quality service delivery based on case review and Customer Satisfaction Surveys feedback.
• Participate in vendor MSP development programs.
• Develop agnostic support service programs.
• Participate in joint strategies with lateral areas (Service Delivery, Presales, Traning).
• Internal and external service portfolio promotion.

Knowledge, Skills and Experience:

• >3 to 5 Years of experience directly managing / supervising employees
• Able to execute instructions and to request clarification when needed.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Understand, communicate, and collaborate effectively with people across various identities.
• Able to converse and write effectively in English and other local / regional language.
• Able to create and conduct formal presentations.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
• Able to work independently with minimum supervision.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to maintain confidentiality of sensitive information.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn/adapt to new systems and technology.
• Able to use relevant computer systems and applications at an advanced level.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!