Adobe Customer Lifecycle Manager

Why Choose TD SYNNEX:

TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world’s leading technology distributors and solutions aggregators. With a diverse team of 24,000 employees operating across more than 100 countries, we support over 150,000 customers in maximizing the value of their technology investments, driving business results, and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work, celebrated for our dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength, fostering success and inclusivity.

About the role:

We’re looking for a dynamic and results-driven Adobe Customer Lifecycle Manager to join our team. This role is critical to oversee and manage our Adobe Lifecycle products as part of our Customer Management Services offering. You will act as an advisor for customers regarding product and service implementation, consulting, and support. You will drive high adoption levels, increase the usage of licenses and service hours, and identify new sales, upselling, and cross-selling opportunities, transferring them to the sales team. Ensuring overall customer satisfaction, you will serve as the point of contact between the customer and internal departments, creating opportunities based on data obtained from customer interactions.

Key Responsibilities:

• Oversee and supervise the customer success team, managing day-to-day operations and ensuring high product adoption, usage, and renewal rates.

• Engage with customers regularly to track product adoption, consumption levels, and identify upselling opportunities.

• Address customer escalations promptly, coordinate with other departments as needed, and provide effective responses to clients and team members.

• Analyze customer data to identify areas for process improvement, set action plans, and drive achievement of mission’s goals and objectives

• Conduct daily and weekly meetings with team members and stakeholders to discuss progress, provide feedback, and execute improvement plans.

Requirements:

• 3 to 5 years of relevant work experience, including direct management/supervision of employees.

• Bachelor's Degree required.

• Excellent problem-solving, critical thinking, and decision-making abilities.

• High and effective communication skills in English. Other local/regional languages will be very valuable.

• Strong organizational and time management skills, with the ability to multi-task and adapt readily to change.

• Ability to build solid working relationships, collaborate effectively with higher management and diverse teams, and quickly learn/adapt to new systems and technology.

What We Offer:

• 🏥 Comprehensive private health and life insurance to keep you covered.

• 🌍 Flexible hybrid work model with the opportunity to work remotely three weeks annually.

• 🎟️ Tailored salary perks covering transportation, meals, learning, and childcare needs.

• 📖 Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.

• 🌍 A Global Atmosphere: Join a multicultural and diverse environment where opportunities for growth and collaboration abound.

• 🏅 Certified Workplace Excellence: Work in a certified Great Place to Work where we take work-life balance seriously.

#LI-MM1

Key Skills

Collaboration, Communication, Customer Success, Supervision, Time Management, Training and Development

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!