Customer Service

Arconic is currently in search of Customer Service to join our team in Pointe-Claire, Quebec, Canada.  

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities, and a culture that values and rewards employees on all levels of the organization.

Essential Duties and Responsibilities:

• Answer customer phone calls/emails/fax requests.
• Process customer orders and change requests.
• Investigate customer problems (e.g. damaged material, missing material, over-invoiced, etc.)
• Provide Lead-time information, and order status to customers.
• Consolidate customer shipments upon request.
• Monitor orders transferred to other facilities, on-hold orders, and TENT orders (booking orders).
• Process credit orders/feedbacks and file RELEASED orders.
• Inform customers of back-orders/late shipments.
• Attend morning Level 1 CSC Meeting, and provide relevant Customer Service data.
• Provide product information (pricebook info, installation instructions, etc.) and paint samples/matches to customers.
• Filling core customer service documents such as purchase orders, emails, etc.
• Understand market needs (customer needs, competitive information).
• Act as a liaison between the Customer and Kawneer.
• Interact with: customers, sales representatives, order processing team members, and manufacturing personnel.
• Calculate prices and provide quotes for material.
• Other duties as assigned.

General Qualifications/Experience:

• A strong professional image, ethical standards, integrity, objectivity, confidence, and dedication to internal and external customers.
• Strong interpersonal and leadership skills.
• Develops and maintains positive working relationships.
• Self-motivated, people-oriented, service-oriented, and possesses the ability to work with customers to formulate successful job pursuits.

Preferred Qualifications/Experience:

• College degree or Architectural Engineering Technology diploma preferred.
• Construction industry background or aluminum product knowledge and working knowledge of architectural plans and specifications.
• Prior experience in construction field project management and technical engineering preferred.
• Strong computer skills (Excel, Word, and Outlook plus JD Edwards software preferred).
• Action oriented with a proactive approach to problem solving.
• Strong math and technical background.

Work Environment/Conditions: Standard office environment with regular business hours from Monday to Friday. Occasional overtime may be required (Non-Exempt). 

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. 

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. 

At Arconic, we: 

Act With Integrity. 

We lead with respect, honesty, transparency and accountability. 

Safeguard our Future. 

We protect and improve the health and safety of our employees, communities and environment. 

Grow Stronger Together. 

We cultivate an inclusive and diverse culture that advocates for equity. 

Earn Customer Loyalty. 

We build customer partnerships through best-in-class products and service. 

Drive Operational Excellence. 

We pursue continuous improvement through innovation, agility, people development and collaboration. 

Create Value. 

We achieve success by generating and growing value for our stakeholders.