Warehouse Operations Manager

DC-Tracy

Provides operational leadership to develop and/or drive strategies to achieve operational goals in productivity, accuracy and safety for assigned shift/department in the Distribution Center (DC).

Primary Responsibilities

• Works with Coaches and business partners to achieve operational objectives for the assigned shift/department.  Coordinates daily workload to ensure goals for productivity, quality, and safety are achieved.  50%
• Evaluates and recommends opportunities to streamline/optimize work methods, procedures, controls and staffing to achieve accurate and timely movement of freight.  10%
• Drives Safety policies and practices to ensure a safe working environment for the assigned shift/department.  Identifies safety opportunities and promotes awareness and accountability.  10%
• Partners with HR to identify and properly address team member issues/concerns and overall performance for individuals.  10%
• Mentors Coaches to raise performance and develop “hard” and “soft” skill sets through clearly defined expectations, training, career planning, coaching and counseling.  10%
• Completes other duties/projects as identified or assigned.  10%

Knowledge, Skills and Abilities

• Bachelors’ degree in Logistics or Business preferred; additional related training is a plus.
• 5 + years previous supervisory/management experience in a DC/warehouse environment demonstrating a track record of operational success.
• Computer literacy to include proficiency Microsoft Suite applications and effective use of WMS and LMS systems.

• Demonstrated ability to successfully develop talent.
• Effective time management skills, including the ability to multi-task. 
• Working knowledge of Michaels’ SOPs and policies or those in a similar organization. 
• Strong interpersonal skills and the ability to communicate in a professional manner, applying active listening skills to effective decision-making. 
• Practice “Respectful Leadership” in the workplace at all times.
• Able to work a flexible schedule as business needs require.

Physical Requirements:

• Regular sitting when working in an office environment
• Regular standing/walking, both in the office area and within the warehouse
• Infrequent bending, stooping, kneeling and twisting
• Infrequent light lifting/carrying of items of varying weight
• Repetitive motion and movement of the wrists, hands and/or fingers

DC Environmental Factors:

• This position is based in a climate-controlled office setting but will have regular exposure to the warehouse, which features extreme temperatures dependent on external climate and proximity to dock doors/exits.
• Exposure to moderate noise level from DC conveyor/sortation system and powered industrial equipment when in the warehouse.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$80,200.00 - $108,000.00

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at

(1800-MICHAEL).

Federal FMLA Poster

Federal EPPAC Poster