Merchandise Trainer

Support Center - Irving

The Merchandise Trainer develops and executes training initiatives for the merchandising organization. The Merchandise Trainer partners with the Talent Management and Learning Team and the Merchandising organization to identify training needs, research content, and design and develop training that supports initiatives and organizational needs.

Major Activities

• Supports the training and development of Merchandising Team Members, including Merchandising Interns, Merchandising Trainees, Merchandising Assistants, Assistant Buyers and Associate Buyers.
• Oversees the Merchandising Trainee Program from project management and curriculum design to facilitation, coordination, and training delivery.
• Oversees curriculum design and project management of the Merchandising Intern training experience.
• Facilitates training across Merchandising teams to aid in continued development on key topics like positional training, merchandising processes, Excel, Retail Math, Power BI, and more.
• Acts as the go-to subject matter expert during onboarding new Team Members, answering questions and guiding others toward solutions.
• Partners with the Learning & Development team to ensure all Workday Learning is up-to-date and valuable to Merchandising learners (i.e., systems onboarding information).
• Maintains expertise in Merchandising processes and systems – can “do” and teach with equal strength.
• Ensure training is built with consistency around Michaels's policies and procedures, merchandising business processes, and best practices.
• Builds strong relationships across the Merchandising and HR organization; leverages relationships to create trust and operate effectively in the training space.
• Works cross-functionally with the Learning & Development team to use best practices in instructional design throughout curriculum and related materials.
• Uses project management skills to effectively communicate with key stakeholders and keep all deliverables executed as planned.
• As needed, assist with the documentation and training of new processes or systems to enhance the learning experience of Merchandising Team Members.
• Ability to take feedback appropriately from multiple key stakeholders and incorporate it into the final result that learners will experience.
• Creates surveys to measure the effectiveness of training initiatives; leverages feedback from learners to enhance offerings and continuously improve.

Other duties as assigned

Minimum Knowledge/Skills/Abilities

Minimum Education

• Bachelor’s degree or equivalent experience

Minimum Special Certifications or Technical Skills

• Expert knowledge of Merchandising systems functionality and business processes
• Proficient in Computer Systems – Supplier Product Entry Database-Yes (Spedy), Retail Merchandise System (RMS), Michaels Analytics and Reporting System (MARS), Power BI and other systems
• Knowledge of Buying, Merchandise Planning, and Replenishment and Allocation roles and processes

Minimum Type of Experience the Job Requires

• 4+ years of merchandising experience, exhibiting progressively responsible assignments with the merchandising organization.
• Strong presentation skills to various sizes and levels of audiences
• Ability to manage multiple projects using sound project management methodology
• Strong communication skills, both verbal and written
• Detail-oriented to prepare, plan, coordinate, and manage training development and delivery
• Critical thinking and creative problem-solving skills
• Demonstrated ability to create strong, trust-based relationships in the organization
• Proven ability to prioritize, stay organized, and adapt as the business needs change
• Demonstrates a willingness to grow and improve in the workplace
• Flexible, resilient, and comfortable working in a constantly changing environment.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at

and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit 

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit

.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at

(1800-MICHAEL).

Federal FMLA Poster

Federal EPPAC Poster