Customer Service Project Manager

We have an immediate opening for a Customer Service Project Manager in our Kawneer business located in Cranberry Township, PA.  The Project Manager role is responsible for servicing our customers' needs for large fabricated and/or stock length projects and dealing with day-to-day activities within the customer service area.

Primary Purpose of the Job:

The Customer Service Project Manager manages and coordinates all activities related to execution of a booked project. This position acts as the focal point of all information flow between the customer and Cranberry Front End and Operations.

Major activities/Key Challenges:

• The responsibilities of a Project Manager can be divided into the following categories:
• Review a booked contract for completeness and feasibility.
• Communicate with customers to ensure their orders flow through order entry smoothly and get executed in a timely fashion in the plant.
• Establish critical path for engineered projects in coordination with Engineering.
• Coordinate pricing, availability, and lead times for procured items.
• Issue and address requests for information (RFIs) from Order Entry function as well as the Customer.
• Establish and communicate a control plan for phased projects.
• Work with the Credit department for customer’s credit and tax status.
• Revenue and margin management based on project phasing, change orders etc.
• Entering and managing customer claims.

Essential Knowledge & Skills

• Proven ability to manage several projects simultaneously under tight deadlines.
• Ability to manage and communicate internally and to the customers, on numerous projects running simultaneously. Ability to verbally communicate effectively.
• Ability to maintain and enhance strong customer relationships, market, and segment knowledge.
• Comfortable with reading and understanding construction documents.
• Comfortable using computer application geared towards project estimating and take-off.
• Interpersonal Skills: Ability to verbally communicate effectively with internal and external customers.
• A strong professional image, ethical standards, integrity, objectivity, confidence, and dedication to internal and external customers.
• Strong interpersonal and leadership skills.
• Develops and maintains positive working relationships. Must be self-motivated, people-oriented, service-oriented, and possess the ability to work with others.
• Must possess conflict management skills.

Major Customers:

• External Customers
• Operations
• Front End

Minimum Qualifications:

• High School Diploma or GED from an accredited institution
• Minimum 2 years of experience in a complex customer service environment (high call volume or high customer contact)
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. 

Preferred Qualifications:

• Bachelor's Degree from an accredited institution or 2 years of industry experience.
• A minimum of 5 years’ experience
• Knowledge of manufacturing and related material and information flow paths

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others. 

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. 

At Arconic, we: 

Act With Integrity. 

We lead with respect, honesty, transparency and accountability. 

Safeguard our Future. 

We protect and improve the health and safety of our employees, communities and environment. 

Grow Stronger Together. 

We cultivate an inclusive and diverse culture that advocates for equity. 

Earn Customer Loyalty. 

We build customer partnerships through best-in-class products and service. 

Drive Operational Excellence. 

We pursue continuous improvement through innovation, agility, people development and collaboration. 

Create Value. 

We achieve success by generating and growing value for our stakeholders. 

United States Equal Employment Opportunity Statement

Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.