Inside Account Manager

An inside account manager is responsible for maintaining and nurturing relationships with existing clients, ensuring their needs are met and addressing any concerns promptly. They also collaborate with sales and marketing teams to develop strategies that drive client engagement and retention, identifying opportunities to upsell or cross-sell products and services. Additionally, analyze client data and market trends to provide insights that inform business decisions and enhance overall customer satisfaction ​

Essential Duties & Responsibilities Required

• Proactively manages accounts by evaluating product mix and profitability
• Makes adjustments to meet TD SYNNEX-SHYFT GLOBAL SERVICES profitability objectives
• Develops strategic business plans, and effectively present to TD SYNNEX-SHYFT GLOBAL SERVICES management.
• Provides regional level direction in the absence of the manager
• On a daily basis provide team direction on KPI performance, company directives, vendor initiatives, etc
• Manages advanced inbound and outbound sales calls in order to quote prices, provide product information and build relationships with customers
• Assists associates and reps in resolving complex, important customer problems or issues
• Helping resellers get best pricing / deals through alliance with internal TD departments; informing business partners of vendor-related promotions and floor days; forming relationships; providing proactive business solutions
• Identifies, develops, and implements business opportunities through customer facing activities
• Represents TD SYNNEX-SHYFT GLOBAL SERVICES at business partner events

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
• Able to be diplomatic when handling calls/correspondence for Management.
• Able to coach others in the development of their skills. Able to comprehend, integrate, and improve upon complex cross-functional business processes
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to facilitate group interactions.
• Able to identify needs and opportunities and develop action plans to address.
• Able to interact effectively with all levels of management.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Able to serve as a resource to others in the resolution of complex problems and issues.
• Able to sort through numerical information and recognize trends and details.
• Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an advanced level.
• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to analyze and resolve complex issues and problems in a sound and timely fashion.
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Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.