ASST MANAGER - STARBUCKS Job Details | The Venetian Las Vegas

Position Overview:

The primary responsibility of the Assistant Manager – Starbucks Store is to assist the Manager – Starbucks in executive store operations during scheduled shifts. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Deploy Team Members and delegate tasks so that Team Members can create and maintain the Starbucks experience for our customers.
• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipate customer and store needs by constantly evaluating environmental and customers for cues. Communicate information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assist with new Team Member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provide feedback to Store Manager on Team Member performance during shift.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients
• Contribute to a positive team environment by recognizing alarms or changes in Team Member morale and performance and communicating them to the Store Manager.
• Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• Execute store operations during scheduled shifts. Organize opening and closing duties as assigned.

Additional Duties & Responsibilities:

• Follow Starbucks operation policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Team Members during each shift.
• Follow up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety, and sanitation guidelines for all products.
• Recognize and reinforce individual and team accomplishments by using existing organizational tools, and by collaborating with Store Manager to find new, creative, and effective methods of recognition.
• Utilizes operation tools to achieve operation excellence during the shift.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
•  Must be able to obtain and maintain a valid Health Card and any other certification or license, as required by law or policy. 
• 5 years of customer service experience in a retail or restaurant environment.
• 6 months of experience in a position that required constant interacting with and fulfilling the requests of customers. 
• 6 months of experience delegating tasks to other employees and/or coordinating the tasks of 2 or more employees.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.