E-commerce manager (EDI/XML)

Why Choose TD SYNNEX:

As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.

About the role:

The E-com Manager optimize e-commerce processes at TD SYNNEX by implementing and supporting systems that promote automated and self-sufficient business operations for customers and partners.

What you'll do:

• EDI/XML Management: Set up and maintain new connections, troubleshoot issues, and escalate to the EDI team when necessary. Handle local and central projects.

• Datapacks: Manage setup, maintenance, and troubleshooting for customer datapacks. Verify content and pricing (up to 14 days back).

• InTouch Platform (Our e-commerce platform): Administer users (creation, login, updates, deletion) and provide training and support for internal and external users. Manage translations, microsites, content, and issue resolution. Test and enhance new features.

• E-invoicing: Set up, support, and follow up on failed messages. Manage SAP updates and customer tickets.

• Customer Support: Assist with onboarding, customer creation and maintenance, and handle non-e-commerce tasks such as D-note customization.

• Projects: Lead and participate in local and central projects, supporting new initiatives and developments across all e-commerce platforms.

• General Support: Back up for your e-com colleagues in the other Nordic countries, provide day-to-day e-commerce platform assistance, drive adoption of electronic sales, and deliver training for TD SYNNEX's e-commerce tools.

You will be part of a strong NORDIC team, and have a close co-operation with the e-com managers in Sweden, Denmark and Finland, but primarily focus will be to support the Norwegian organization.

What we're kindly looking for:

• Experience with e-commerce platforms, EDI/XML, datapacks, and SAP.

• Fluently in Norwegian and English

• Strong organizational, analytical, and communication skills.

• Ability to manage multiple tasks and provide proactive customer support.

• Familiarity with systems like SAP, and XML tools. Training provided if needed.

• 2+ years of relevant experience or equivalent qualifications.

What We Offer:

We provide competitive compensation with annual salary reviews.

Hybrid work (2 days at the office per week)

We value continuous learning and provide a clear progression plan.

We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.

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Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!