Cloud Customer Success Specialist

We’re TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. We’re 23,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.

What's On Offer

Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available (regardless of gender) and the caring and supportive nature of our managers and colleagues. We all pitch in to assist others as needed! We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans and from your colleagues.

We value Diversity, Equity and Inclusion (DEI) and have an established team to focus on a range of programs to assist those from diverse backgrounds whether age, gender or other factors to thrive in our workplace. This will be the scope of our business in which you can make a meaningful difference!

Job Purpose:  

The Cloud Customer Success team is responsible to optimize the business processes required for the businesses, platform and vendor integration, optimized processes, customer engagement and Partners training. This includes offering shared support and Partner success through TD SYNNEX Iberia Region.

An important role for this Partner success specialist will be to design and implement a scalable region operational processes and monitoring service aligned to TD SYNNEX’s platform offerings as well as applicable Cloud Vendors following. The Specialist will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities are achieved as applicable. The Specialist will own and coordinate several projects, briefings and progress updates. The specialist will collaborate with TD SYNNEX's Business Unit leaders, Marketing teams and vendors, to develop the right strategies, and to prepare internal systems and processes to launch platform products/services/programs/campaigns across IBERIA.

The team will collaborate with all of TD SYNNEX's Business Unit leaders and their key partners, to develop the right strategies, and strive to deliver best in class systems with maximum impact and synergy across Iberia region.

Responsabilities:

• Own definition and design in central operations to support TD Cloud Business.

• Provide strategic processes and operational support to help drive success across the Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions.

• Provide quality, personalised customer experiences

• Design an intentional end to end customer experience to enable all the key customer touchpoint

• Onboarding, educating, creates adoption and act as a customer advocacy with a proactive engagement with customers

• ​Review existing processes and provide advice in specialized subject areas, for example legal guidelines, internal compliance policies, services, platform support, or others as necessary.

• Document all process accordingly:  Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service level within the scope of order fulfilment and vendor and customer invoicing.

• Act as the business owner for operations system enablement.  Liaise with Platform teams and IT to drive the definition of system requirements, functional specs and deployment of the necessary revenue and pricing processes supporting our solution offering.

• Manage constant communication with countries and other stakeholders around processes.

Knowledge Skills and Experience:

• Solid understanding of eCommerce platforms.

• Solid understanding of vendor dynamics within the distribution channel.

• Strategic and analytical skills

• Proven analytical and problem-solving abilities.

• Exceptional customer service orientation.

• Comfortable working in an international results driven project organisation.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Project Experience of managing the customer success software and tools. 

• Provide quality, personalised customer experiences    

• Experience in managing distant or virtual teams in a service desk environment preferred.

• Exceptional written and oral communication and presentation skills in English & Spanish language

• Excel Intermediate Skills.

• Experience with IT distribution industry will be a plus.

Location: Barcelona

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Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!