Shipping Coordinator

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

POSITION SUMMARY:

Process customer orders and shipments, serving as one of the main contacts for customers

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain customer open order releases in MRP system, entering schedules according to guidelines and flagging any conflicts
• Frequent customer website review for initial and changing demand in schedules
• Process customer and supplier outbound shipment documents with SAP
• Serve as the initial contact for customer inquiries on delivery information and expedites
• Communicate to Shipping Department and Production Planners the needs and requests of customers
• Maintain customer order documents, records, files, premium freight log and records, and other relative files

CORE COMPETENCIES:

• Works across boundaries to improve the business and processes necessary to perform customer order and shipment processing; promotes collaboration across organizational lines; promotes teamwork.
• Anticipates customer needs; takes action to meet customer needs; continually reaches for ways to increase customer satisfaction.
• Understanding and experience of OE customer website interaction including review of demand, ASN transmissions, delivery scores and disputes
• Works effectively under stressful conditions; adjusts to multiple and conflicting demands; shows resilience under ambiguous and changing circumstances; modifies behavior and plans as necessary to attain goals.
• Speaks and writes clearly and effectively even when relating complex information; promotes a free flow of information through the organization; listens actively; tailors message to audience.
• Gathers relevant information systematically; considers a broad range of issues or factors; grasps complexities and perceives relationships among problems or issues; uses accurate logic in analysis.
• Possesses up-to-date knowledge in the profession and industry not only relative to function, but to specific customer requirements; is regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate; brings cross-disciplinary knowledge to bear on issues and problems.

We are committed to the safety and health of our employees. We adhere to social distancing recommendations and other protocols, ensuring a safe work environment for all.