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Job Requirements of Account Specialist - School:
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Employment Type:
Full-Time
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Location:
Meridian charter Township, MI (Onsite)
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Account Specialist - School
Shutterfly
Meridian charter Township, MI (Onsite)
Full-Time
At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences
Lifetouch has been the professional photography choice for schools and families for more than 85 years
Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation.
Lifetouch has been the professional photography choice for schools and families for more than 85 years
Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation.
Be part of our amazing team in a key role as an Account Specialist!
As an Account Specialist, you will provide outstanding customer service to your assigned accounts, maintain information in Salesforce, schedule a variety of photographic events and develop relationships with a variety of people both within and outside of Lifetouch
If you thrive in a fast-paced environment, love helping people, are highly organized and able to handle multiple priorities, you will be successful in this role
If you thrive in a fast-paced environment, love helping people, are highly organized and able to handle multiple priorities, you will be successful in this role
Our Account Specialist role is a full-time position eligible for medical, dental, and life insurance benefits, 401K, and holiday pay.
Our Account Support Specialists Enjoy:
- Insurance benefits, 401k, and holiday pay
- Fully paid training
- Seasonal bonus opportunity
- Authentic, appreciative company culture
What You’ll Do Here:
- Work with your schools, the photography leaders and your sales partner to coordinate the scheduling of picture days and allocate resources appropriately.
- Organize information by maintaining databases, calendars and filing systems.
- Effectively communicate with your partners regarding completion of jobs.
- Manage Account Touch Points using Salesforce and other internal tools, including phone and email interactions.
- Work with the accounts to confirm and update important picture day information in our databases
- Conduct follow up customer service calls after picture day and communicate feedback to appropriate teams in order to help improve future picture days.
The Skills You’ll Bring
- Must be at least 18 years old
- Diploma or general degree (GED) required; 4-year degree preferred.
- Strong customer service and problem-solving skills
- Excellent verbal, written and interpersonal skills.
- Proven computer skills, ability to learn new systems and integrate information
Microsoft Office, Excel and Salesforce experience is a plus.
- Ability to work well in a team environment, as well as independently.
- Ability to multi-task
If you’re interested in an exciting career with a collaborative team, we want to work with you!
This position will accept applicants on an ongoing basis until filled.
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people
We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law
Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.
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