Cloud Marketplace and Process Analyst (m/f/d)

Job Purpose  

Join our Cloud Systems & Services team to launch your career in business optimization with one of the 'World's most admired Companies'. As a Process Analyst, you'll be involved in projects that aim to enhancing quality, streamlining operations, and reducing errors within our Cloud Marketplace.

In this role, you'll collaborate with various stakeholders, including management, sales teams, IT, and customers, to gather and analyze data, providing valuable recommendations. You'll ensure our TD SYNNEX Country sales teams offer top-notch service and work closely with vendors for seamless platform utilization.

You'll help to design innovative processes, like automated billing and procurement systems, while analyzing and improving existing processes. You'll also contribute to quality improvement projects and document business processes.

Our team's mission includes rolling out various Cloud solutions across 21+ European countries. You'll work closely with Business Unit leaders and partners to develop impactful strategies and deliver exceptional systems across Europe.

TD SYNNEX was ranked No. 64 on the Fortune 500® in 2023 and we offer you an exciting career opportunity that blends innovation, collaboration, complex cloud solutions and growth in business optimization. We will provide you with trainings and certifications on Cloud solutions in order to fuel your success in our organization. Join us now and make a difference in the IT world together with our Cloud Systems & Services team.

What you will do:

• Map operational process flows, collect, document, and analyze data, identify gaps, and support improvement initiatives to enhance efficiency.

• Create process maps and value stream maps, documenting key business requirements to evaluate opportunities.

• Coordinate and facilitate cross-functional and cross-organization meetings to align end-to-end business processes.

• Conduct root cause analysis of inefficiencies by examining material flow, scheduling, production capacity, and constraints.

• Document current (“As-is”) processes and define desired (“Future State”) processes.

• Define SLAs, measure results, and deploy new operational processes, escalating as needed.

• Maintain, manage, and continuously improve central processes, ensuring full documentation and consistent standards across all locations within the regional scope.

• Ensure appropriate training and ongoing skills development for staff and third parties involved in new processes.

Desired Knowledge Skills and Experience

• Excellent written and oral communication and presentation skills in English language, additional European languages are a plus.

• Proficient Microsoft Excel knowledge

• Exceptional customer service orientation

• Ability to work autonomously and independently

• An out of the box thinking mentality

• Be proficient in the use of analytic tools such as data gathering and analysis, spreadsheets, flow-charting and process diagramming

• Project Experience of Software Licensing, Support, or Customer Service functions are a definite advantage

• Understanding of the IT Software / Services / SaaS industry are helpful

• IT Channel experience, Pan European distributors or Software vendor are a plus

• Knowledge of finance and accounting processes is a plus

What We Offer you:

• 🏥 Comprehensive private health and life insurance to keep you covered.

• 🌍 Hybrid work model with the opportunity to work remotely three weeks annually.

• 🎟️ Tailored salary perks covering transportation, meals, learning and childcare needs.

• 🏋️‍♂️ Special rates on gym memberships through Wellhub.

• 👶 On-site nursery and physiotherapist at the office.

• 💆‍♀️ Mental health support, including online therapy with LEAD and wellness programs through Wellhub (iFeel, Calm...)

• ⏳ Reduced working hours on Fridays and during the summer.

• 📖 Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.

• 🌍 A Global Atmosphere: Join a multicultural and diverse environment where opportunities for growth and collaboration abound.

• 🏅 Certified Workplace Excellence: Work in a certified Great Place to Work where we take work-life balance seriously.

Interested to learn more? We look forward to hearing from you soon!

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Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!