Customer Service Coordinator

Arconic is currently in search of a Customer Service Coordinator to join our Kawneer business in Springdale, AR. 

Primary Purpose of the Job

Under the direction of the Sales Coordination Supervisor (CSC Supervisor), the Customer Service Coordinator (CSCs) receive a strong foundation in the terminology and processes for Customer Service, Project Management, Estimating, Drafting, Engineering, and other robust career fields. As a CSC, the primary role responsibility is to review, and enter, customer purchase orders (PO’s) by using proprietary software. 

Primary Purpose of the Function

• Process and manage orders.
• Review Purchase Orders [POs]
• Coordinate and advance project status
• Schedule orders to production based on standard lead times.
• Interface with internal systems
• Follow established guidelines.

Job Duties and Responsibilities

• Interact with Order Specialist and Project Managers 
• Generous training period
• Utilize or develop knowledge of product and price book.
• Interact and coordinate with internal resources on projects.
• Work in a shared mailbox with other team members

Essential Knowledge & Skills/Education

• Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems.
• Proven customer service skills including prompt response and documentation.
• Data entry skills with attention to detail.
• Written and verbal communication skills.
• Excellent attention to detail
• Outstanding organizational and time management skills
• Ability to work in a team environment in a professional office setting.
• Construction or architectural field knowledge a plus.

Major Customers

• Internal project managers, production control, and Order Specialist, Front-End Employees

Basic Qualifications

• HS diploma or GED equivalent from an accredited institution
• Minimum of 2 years of experience in a customer service role
• Must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications

• Associate degree from an accredited institution.
• Commercial or residential construction industry experience.

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others. 

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. 

At Arconic, we: 

Act With Integrity. 

We lead with respect, honesty, transparency and accountability. 

Safeguard our Future. 

We protect and improve the health and safety of our employees, communities and environment. 

Grow Stronger Together. 

We cultivate an inclusive and diverse culture that advocates for equity. 

Earn Customer Loyalty. 

We build customer partnerships through best-in-class products and service. 

Drive Operational Excellence. 

We pursue continuous improvement through innovation, agility, people development and collaboration. 

Create Value. 

We achieve success by generating and growing value for our stakeholders. 

United States Equal Employment Opportunity Statement

Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.