After Sales Management Coordinator - US

TD SYNNEX connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. TD SYNNEX is ranked No. 83 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years. To find out more, follow us on Twitter, LinkedIn, and Facebook.

The After Sales Management Coordinator provides telephone and e-mail support to customers in resolving more complex shipping, credit and returns issues.

What you'll do:

• Provides the highest level of customer service at all times to internal and external customers.

• Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc.

• Follows department guidelines for methods of research and accuracy.

• Utilizes all necessary internal applications.

• Interacts with associated internal department to resolve issues.

• Maintains notes in appropriate systems.

• Creates follow-ups with customers in order to provide the best customer experience.

• Identifies issues that need escalation and passes on to the appropriate person.

• Performs additional duties as assigned.

• Meets attendance and punctuality standards.

What we're looking for:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Able to:

• Be diplomatic when handling calls/correspondence for Management.

• Build solid, effective working relationships with others.

• Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.

• Constructively work under stress and pressure when faced with high workloads and deadlines.Respond to incoming calls and greet public in a friendly and courteous manner.

• Adjust readily to change and adapt as needed.

• Avoid win/loss situations and ensure productive resolutions of conflict.

• Display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.

• Execute instructions and to request clarification when needed.

• Express ideas clearly and convey necessary information.

• Stationary for long extended periods.

• Use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.

• Be attentive and foster two-way conversation.

• Use common office equipment. Able to perform basic mathematical calculations.

• Provide courteous, timely service when addressing customer questions and concerns.

• Quickly learn new systems and technology.

Required Educational:

• High School/G.E.D.

Previous Experience (Years & Type):

• High School Diploma or equivalent is required.

• A minimum 6 months experience in a Customer Service role.

• A minimum of 35 wpm typing skills.

• Able to maintain confidentiality of sensitive information.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company