Senior Director of UX Design and Research

At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in the self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

We are seeking a seasoned leader in User Experience Design and Research to help us deliver extraordinary experiences for our customers. The Senior Director of UX Design and Research will lead a team to articulate the strategy and design for the Shutterfly and Snapfish websites and mobile apps. You will be joining a team that will have the technology support to significantly uplift and innovate our experiences to better meet customer needs – along with leadership support to invest in modernizing our experiences.  

Primary Duties and Responsibilities:  

• You can develop a compelling, north star vision for the design of our experiences and clearly communicate it to stakeholders and partners.
• You have an eye for simplification – you can make complex experiences feel effortless and delightful for users.
• You love interacting with customers and understanding the perspectives of all types of users – particularly the voices that are not being heard. You put customers at the center of your design.
• You have a strong understanding of e-commerce best practices across web and mobile app experiences, with deep expertise in designing for both.
• You thrive on data – both qualitative and quantitative – and use it to inform what you focus on improving and how you can deliver on business outcomes.
• You enjoy partnering with Product and Engineering, knowing when to push and when to compromise to deliver the best customer experience.
• You know what great design looks like and have an ability to earn the trust of your cross-functional peers and leaders to influence action, but are also open and responsive to feedback.
• You’re a coach that people want to play for – you set a clear strategy, inspire your team to improve, and create a culture of fun and connection.

Minimum Requirements:  

• 15+ years in UX design
• 10+ years of experience leading UX design teams – both onshore and offshore; experience managing design agencies to deliver on specific projects.
• 5+ years managing user research and testing teams.
• Excellent written and verbal communications.

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed and may not be applicable to other locations. 

California: [$203,250-$244,750]
Connecticut, New York, and Rhode Island: [$186,000-$244,400]
Colorado and Washington: [$172,500-207,500]
Nevada: [$186,000-224,000]   

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.