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Job Requirements of Post Issue Processing Representative (Starting at $41k + $5k in Company Stock):
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Employment Type:
Full-Time
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Location:
West Des Moines, IA (Onsite)
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Post Issue Processing Representative (Starting at $41k + $5k in Company Stock)
We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.
Purpose:
Athene is looking to hire dynamic individuals to join our Post Issue Processing team!We are looking to hire multiple individuals to provide outstanding customer service experience for existing customers by completing requests from agents, policy owners, internal customers, and third parties in an efficient and accurate manner.
No annuity experience required...we'll provide in-depth training and tools needed to be successful in this role!
If you're looking to get your career started in the financial services industry, we encourage you to apply today!
Accountabilities:
Processes transactions which may include address changes, beneficiary changes, withdrawals, surrenders, etc.
Provides information or explanations of our products, along with terms and conditions of our policies
Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex
Formulates correspondence with customers through both verbal and written methods
Takes initiative to be a solution seeker
Qualifications and Experience:
1+ years of customer service experience required.
Ability to navigate multiple computer systems with minimal assistance required.
Proven effective verbal and written communications, while explaining concepts and processes to a diverse customer base.
Knowledge of annuity products and annuity contract regulations preferred.
Drive. Discipline. Confidence. Focus. Commitment. Learn more about
.Athene is a Military Friendly Employer! Learn more about how we support our
.Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.