IT Support Analyst III

IT Support Analyst III



The IT Support Analyst III plays a key role in managing and optimizing the end-user device environment, with a focus on system configuration, deployment, and management using System Center Configuration Manager (SCCM) and Microsoft Intune. The ideal candidate will have extensive experience in IT support, a deep understanding of SCCM and Intune, and the ability to lead infrastructure enhancement projects.



Key Responsibilities


• Maintain and support the SCCM infrastructure for efficient software deployment.
• Standardize and optimize processes using Intune.
• Ensure co-management health between SCCM and Intune environments.
• Troubleshoot and resolve desktop hardware and software issues across the organization.
• Collaborate with cross-functional teams to identify and resolve IT issues.
• Manage mobile device and Windows endpoint configurations through Intune (MDM).
• Monitor and manage SPAM filters and email quarantine systems to ensure secure communication.
• Maintain phishing detection tools to protect against email-based threats.
• Lead Windows lifecycle and upgrade projects.
• Conduct system audits to ensure compliance and performance optimization.
• Research and recommend new technologies to enhance user experience.
• Assist with the planning and execution of IT projects and initiatives.
• Document technical procedures and create end-user training materials.
• Participate in on-call support on a rotational basis.

Qualifications


• 3+ years of experience in desktop engineering or a related IT support role.
• Strong hands-on experience with Intune and SCCM, including installation, configuration, and management.
• Proficiency in Windows operating systems and standard desktop applications.
• Working knowledge of Azure AD, Active Directory, Group Policy, and virtualization technologies.
• Experience with PowerShell or other scripting languages for task automation.
• Familiarity with phishing prevention tools and techniques.
• Excellent problem-solving skills with strong attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to travel occasionally as needed.

Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment based on their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled