Shipping/Receiving Coordinator

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

POSITION SUMMARY:

Process customer orders and serve as main contact for customers

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain customer open order releases in MOP system, entering schedules according to guidelines and flagging any conflicts
• Serve as the initial contact for customer inquiries on delivery information and expedites
• Communicate to Production Planners & production department the needs and requests of customers
• Work with production and planners to locate parts that are needed to meet customer shipments, this may require physically walking and looking for parts within the plant to prevent missed shipments.
• Inform production supervisor and production manager when trucks are arriving when parts are not on the dock ready to ship to ensure production is aware of situation in an attempt to prevent short shipments and potential expedites
• Holding trucks to prevent short shipments when necessary if production is running parts that are required to ship 
• Maintain customer order documents, records, files, premium freight log and records, and other relative files
• Interface electronically with customers via their online system
• Maintain customer portals per customer requirements
• Plan daily shipping activities; prepare daily shipping schedule and contact carriers.  Identify customer freight to be shipped and communicate any shortages or “HOT” parts
• Ensure that all shipping and receiving paperwork is complete, accurate and done in a timely manner.
• Serve as a back up to co-workers within the shipping dept to ensure all customers are covered during absences of co-workers within department
• Other duties as assigned

CORE COMPETENCIES:

• Works across boundaries to improve the business; empowers people to grow and achieve; promotes collaboration across organizational lines; promotes teamwork.
• Anticipates customer needs; takes action to meet customer needs; continually reaches for ways to increase customer satisfaction.
• Works effectively under stressful conditions; adjusts to multiple and conflicting demands; shows resilience under ambiguous and changing circumstances; modifies behavior and plans as necessary to attain goals.
• Speaks and writes clearly and effectively even when relating complex information; promotes a free flow of information through the organization; listens actively; tailors message to audience.
• Gathers relevant information systematically; considers a broad range of issues or factors; grasps complexities and perceives relationships among problems or issues; uses accurate logic in analyses.
• Possesses up-to-date knowledge in the profession and industry; is regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate; brings cross-disciplinary knowledge to bear on issues and problems.
• Willingness to work required hours to ensure customer’s needs are met

MINIMUM QUALIFICATIONS/CRITICAL SKILLS:

• High school diploma or GED certificate (college degree preferred)
• 1-2 years experience in Customer Service
• Ability to effectively operate a computer and knowledge of Word, Excel, and PowerPoint
• Strong written and oral communication skills
• Ability to deal effectively with internal and external customers
• Team player mentality

WORK ENVIRONMENT:

• Office environment – includes, but not limited to, artificial lighting, computers, telephones, desks, temperature controlled.
• Manufacturing environment – includes, but not limited to, artificial lighting, machine/equipment noise, some welding exhaust, metal working fluid mist, non-controlled temperatures, and PPE required.
• Some travel which could include overnight stays.

PHYSICAL DEMANDS:

• Ability to sit for short periods of time to complete required reports.
• Ability to move about the plant in both the office and manufacturing areas.
• Ability to travel occasionally.
• Manual dexterity for computer work.

We are committed to the safety and health of our employees. We adhere to social distancing recommendations and other protocols, ensuring a safe work environment for all.