Services Executive

Job Purpose:

Ensuring the timely and on-schedule processing of business transactions in the areas of e-commerce tools, new customers, and sales helpdesk.

Responsibilities:

• Receiving and processing customer emails and telephone calls in DE / EN / FR / IT
• Ensuring the maintenance and quality of customer master data: Creating new customers in SAP / CRM / InTouch, maintaining and updating address data, maintaining and updating InTouch & e-commerce tools, filing and archiving customer contracts, deleting customers, maintaining employee master data for personnel sales
• Monitoring individual business transactions (deadlines, throughput times, processing status, completion), in particular the age structure and implementing measures for improvement
• Compliance with and implementation of department-specific SLAs and quality specifications
• Continuous improvement of existing processes regarding efficiency, cost minimization and time management
• Department-specific administrative activities and special tasks

Knowledge, Skills and Experience:

• >3 to 5 Years of relevant work experience
• Good knowledge of the IT systems used, especially SAP
• Product, market, and logistics knowledge
• Active and confident communication skills
• Ability to work under pressure, flexibility, team spirit
• English proficiency in speaking and writing
• Proficient use of standard PC applications (e.g., MS Office)

Key Skills

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!