Client Relationship Representative

Shutterfly Business Solutions (part of the Shutterfly family of brands) enables other large companies to connect with their customers by delivering enterprise level printing solutions. Our technology and manufacturing capabilities enable efficient and effective customer engagement through personalized communications.

Shutterfly is seeking a highly motivated and results driven Program Coordinator. The ideal candidate will possess in-depth customer service and production experience within the direct mail and/or transactional print industry.

What You'll Do Here: 

• Partner with the manufacturing production team on the day to day work flow activities of multiple accounts including suggestions / solutions to increase efficiency and reduce costs to the customer.
• Partner with the manufacturing production team on the day to day work flow activities of multiple accounts including suggestions / solutions to increase efficiency and reduce costs to the customer.
• Collect, define, and organize production run rules to build logic for work distribution.
• Batch and distribute composed print files to multiple production locations.
• Organize and maintain accurate client files, including company information, project requests and billing records and SOX Compliance documentation.

The Skills You'll Bring: 

• Bachelor degree in Business or related field preferred or applicable experience will be considered.
• 2 years of experience in a role with direct client engagement, commercial printing industry or transactional printing industry in a customer service related capacity.
• Working knowledge of pre-press, digital presses, bindery equipment and mailing procedures preferred.
• Experience with electronic order entry into a job costing and tracking system.
• Excellent customer service and communication skills both written and verbal

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.