Store - TOR-ETOBICOKE, ON
Deliver friendly customer service, help customers shop our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unload and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.Major Activities
Help customers shop, locate product they are looking for and provide solutions
Provide a fast and friendly check out experience; execute cash handling to standards
Engage customers on benefits of Rewards program and complete enrollments
Educate customer on Voice of Customer (VOC) survey
Assist with Omni channel processes, including BOPIS (Buy Online Pickup in Store) and Ship From Store (SFS)
Participate in the truck un-load, stocking and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process and general store recovery to ensure a well merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for other Team Members
Other duties as assigned
Preferred Type of experience the job requires
Retail and/or customer service experience preferred
Physical Requirements
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at
and
. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and
, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas,
Michaels is the best place for all things creative. For more information, please visit
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit
. In addition, we offer a hybrid work schedule for our Support Center Team Members.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
