Desktop Systems Technician 4

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day,” Lifetouch has captured the unique personalities of children and families for more than 85 years.

Job Summary

Lifetouch is seeking to find a Desktop Systems Technician to join their team supporting operations, including a variety of proprietary applications in our multiple locations. Immediate start with full-time position including training. Great hourly pay and working environment.

What You’ll Do Here:

• Provide first level contact and identify solutions for customers (Account Executives and premanufacturing staff, password resets, proprietary applications, etc.) via phone, email, or walkup.
• Provide first call resolution as possible
• Properly escalate unresolved issues to the next level of support
• Track, route and redirect problems to the correct resources
• Collaborate with teammates in order to find solutions and update team documentation.
• Follow up with customers, provide feedback and see problems through to final resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Maintain highest level of security regarding student image and data compliance
• Other duties and projects as assigned

The Skills You’ll Bring: 

• Proven working experience in providing help desk support in a high volume environment
• Excellent communication skills (written and verbal)
• Working knowledge of:
• Service desk software (ServiceNow preferred)
• Remote control software
• Google applications
• Common internet browsers (Chrome, Firefox, Safari)
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Total Customer service orientation
• Experience troubleshooting Common Browser settings
• Mobile device configuration experience
• Education:
• High school diploma or equivalent
• Degree or certification in Information Technology, Computer Science or equivalent

Supporting a diverse and inclusive workforce is important to Shutterfly-Lifetouch not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.