Sr. Data Center Operations Analyst I

At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in the self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

As part of the Shutterfly Datacenter Operations Team (DCO), you will be expected to provide deep organizational knowledge, strategic oversight for our datacenters and support of the MDF/IDF infrastructures. The Senior Data Center Operations Analyst will be responsible for overseeing the critical components of power, space, and cooling within our locations. This role involves hands-on support for local datacenter operations, coordination and direction of remote site support, care and feeding of UPS/PDU’s, hands on support with interfaces, cabling, as well as providing console support when needed. The ideal candidate will have experience with Hyperview, APC, and EATON systems and will play a key role in coordinating support for remote data center locations.

Primary Duties and Responsibilities: 

Power Management:
o    Oversee the operation and maintenance of power systems, including UPS and in rack PDU.
o    Monitor and optimize power usage effectiveness (PUE) and implement energy-saving measures.
o    Address and resolve power-related issues, ensuring continuity of service.
Space Management:
o    Manage the physical space within the data center, optimizing the arrangement of equipment and airflow.
o    Plan and execute data center reconfigurations, consolidations and expansions to accommodate new equipment and changes in infrastructure.
o    Maintain up-to-date documentation on equipment placement and space utilization.
Cooling Management:
o    Monitor and operate cooling systems to ensure proper temperature and humidity control.
o    Implement cooling efficiency strategies to enhance performance and reduce energy consumption.
Hands-On Support:
o    Provide on-site support for the installation, replacement, and maintenance of data center equipment, including racked gear, interfaces, cabling and labeling.
o    Perform routine inspections and preventive maintenance on data center infrastructure.
o    Ensure that equipment and cabling are properly installed and configured.
Console and Interface Support:
o    Offer console support for various data center systems and provide hands-on assistance as required.
o    Assist with troubleshooting and resolving issues related to interfaces and system connections.
Coordination and Communication:
o    Coordinate with remote data center teams and vendors to address and resolve issues effectively.
o    Serve as the primary point of contact for local operations while liaising with remote locations to ensure seamless support and operations.
o    Prepare and present detailed reports on data center performance, incidents, and operational improvements.
Tools and Systems:
o    Utilize Hyperview, APC, EATON, and other data center management tools for monitoring and reporting.
o    Leverage data and analytics to drive operational improvements and inform decision-making

Qualifications:

•    At least 5 years of experience in data center operations with a focus on power, space, and cooling management.

•    Proficiency with Hyperview, APC, EATON, and related data center management tools.
•    Hands-on experience with replacing and installing data center equipment, interfaces, and cabling.
•    Strong understanding of data center infrastructure, including power systems, cooling systems, and space management.
•    Excellent problem-solving and analytical abilities with a keen attention to detail.
•    Strong communication and coordination skills.
•    Ability to work effectively in high-pressure situations and manage multiple priorities.

Additional Information:

•    Work Environment: The role may require occasional travel to remote data center locations and availability for on-call support during off-hours.

•    Physical Requirements: Ability to lift and move equipment as needed, and work in varying physical conditions typical of data center environments.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.

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