Site Reliability Engineer

Why Choose TD SYNNEX:

As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 23,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch IT solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.

About the role:

As a Site Reliability Engineer on TD Synnex's Site Operations team, you will be part of a group that is intensely focused on our customers' experience and the health of our Digital Commerce solutions. Site Engineers will influence how code is deployed, configured, maintained and monitored.

Additionally, this role will require individuals to have a strong understanding and influence decision making to ensure positive outcomes around the availability, latency, change management, emergency response, and capacity management of services in production.  This role provides the foundation for issue triage and speedy resolution with a continuous improvement mindset.

What you'll do:

• Build and Maintain scalable, reliable infrastructure and support critical services ensuring SLA complaince. 

• Investigate alerts and and potential incidents using ITILv4 ensuring applications are resilient and secure. 

• Lead post-incident reviews, prioritize fixes, and enhance production support processes to implement automated, self-healing capabilities.

• Implement and manage monitoring and alerting solutions (PagerDuty, Dynatrace, Graylog).

• Develop patches or workarounds for critical issues and participate in on-call rotation for escalation support.

• Coordinate change control processes and document impact and design.

What we're kindly looking for:

• Proven experience in incident management, APM, and supporting critical services.

• Proficient in software development such as C Sharp and scripting (PowerShell, Python) and database management (SQL Server, MariaDB, MongoDB).

• Strong problem-solving skills with experience in REST APIs, JSON, and containerized solutions.

• Familiarity with SOA, Web Services, and tools like Splunk, Dynatrace, Application Insights.

• Skilled in cloud-native infrastructure (Azure), Kubernetes, CI/CD (GIT, Azure DevOps), and performance tuning.

• Strong Stakeholder Management and ability to lead discussions via critical thinking

What We Offer:

We provide competitive compensation with annual salary reviews.

Fully remote or Hybrid work - (2 day at the office, 3 days at home)

We value continuous learning and provide a clear progression plan.

We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.

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Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!