Account Manager - Dell

About the role:

We are looking for an Experienced Account Manager who will be responsible for our products and solutions in Dell BU.

What you'll do:

• Client Relationship Management: Foster and maintain strong relationships with key clients, serving as their primary technical liaison for Dell services and solutions.
• Technical Consultation: Provide expert guidance and support to clients on the implementation, optimization, and troubleshooting of hardware and cloud solutions to meet their business needs.
• Solution Development: Collaborate with clients to understand their technical requirements, offering tailored hardware solutions and strategies.
• Project Oversight: Manage the end-to-end project lifecycle, ensuring seamless integration and deployment of Hardware services.
• Issue Resolution: Proactively identify and address technical issues, working closely with internal teams and clients to deliver timely and effective solutions.
• Continuous Improvement: Keep abreast of Hardware updates and industry trends, offering insights and recommendations to enhance clients' Hardware environments.
• Works on key accounts of high complexity under some supervision (tiered levels based on complexity and partner size)
• Grow profitable market share by executing the Business Unit strategy in full alignment with the agreed plan
• Drive sales out of agreed vendor portfolio including new vendor identification and on-boarding and other business development initiatives in order to optimise results
• Drives sales of specific vendors/ projects when specific knowledge is required on an account
• Enable and help the sales teams to win and grow share of wallet and market share
• Successful negotiation and winning of key tenders and large deals
• Positive relationship and engagement with vendors and stakeholders to ensure TD SYNNEX is seen as the “Trusted Advisor”
• Responsible for increasing both customer loyalty and profitability
• Works in collaboration with partners and vendor

What we're kindly looking for:

• Strong sense of ownership and accountability Hardware Expertise: technical proficiency in Dell, HP, Hitachi, IBM etc. hardware services, including infrastructure, networking, security, and data services.
• Client-Centric Approach: Demonstrated experience in client-facing roles, adept at building and nurturing client relationships.
• Problem-Solving Skills: Ability to analyze ed user and partners’ technical needs and provide innovative solutions.
• Communication Skills: Excellent verbal and written communication skills, capable of conveying technical concepts to both technical and non-technical audiences.

• Demonstrate a strong level of expertise in technical specifications required to sell Dell products and services into Enterprise
• Articulate the Dell value proposition, features, product messages and positioning.
• Ability to tell a compelling story using a whiteboard, presentation and other media

• Business level English is a plus
• Strategic thinking

 #LI-HYBRID #LI-SK2

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!