Services Operations Associate - CCA

Job Description:

The Services Operations Associate for our CCA (Caribbean Central America) Organization provides entry-level customer response for presales requests including pricing, services, and/or deal registrations in support of a large group with more complex solutions.

“Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.”

We will be hiring this position in Central America.

What You’ll Do:

• Provides the first call response focused on providing pricing and quoting for customer identified solution. (30%)

• Performs deal registration, applies pricing, and/or creates renewal contracts.  (25%)

• Creates and delivers solution to the customer, determining and communicating lead time and delivery based on product availability, build  lead times, etc. (20%)

• Supplies final adjusted design solution pricing based on applicable programs, promotions and add-ons (10%)

• Contributes information to sales forecast and planning. (10%)

• Implements actions identified by management to resolve business needs.   (5%)

Other Duties & Responsibilities:

• Additional duties as assigned.

• Meets attendance and punctuality standards.

What We’re Looking For:

• High School Graduate with HS Diploma field of study required.

• Proficient in English (level B1 or higher) required.

• No prior experience necessary.

• Able to execute instructions and to request clarification when needed.

• Able to use a 10-key quickly and accurately.

• Possesses basic clerical and data entry skills.

• Able to perform basic mathematical calculations.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to be immobile for long extended periods.

• Able to build solid, effective working relationships with others.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to quickly learn new systems and technology.

• Able to use relevant computer system applications at a basic level.

Other Education/Certifications:

• Associate Degree with Business, IT, or related Field of Study preferred.

Working Conditions:

• Professional environment (Remote).

• Occasional non-standard work hours or overtime as business requires.

• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What’s in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.

If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply.

You may be exactly the person we’re looking for!

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company