Quality Support Advocate

Arconic is currently in search of a Quality Support Advocate to join our team in Davenport, IA. At Arconic, our goal is to be the best company in the world!  Arconic is the world's leading producer and manager of primary aluminum, fabricated aluminum and alumina facilities, and is active in all major aspects of the industry.  Arconic serves the aerospace, automotive, packaging, building and construction, commercial transportation, and industrial markets, bringing design, engineering, production, and other capabilities of Arconic’s businesses as a single solution to customers.

We have an immediate need for a Quality Support Advocate at our facility in Davenport, Iowa.  The successful candidate will be responsible for providing delegated source inspection and connect Customer quality requirements to the shop floor across all shifts.  The candidate will be required to ensure compliance to metal integrity standards (i.e. conductivity, thermal processing, quench, etc.). The role requires disposition (PASS / SCRAP) in process material for surface quality, metal integrity, traceability, and other key quality requirements.  The role also serves as Quality help chain for Teams.

Major activities/key challenges

• Interpretation of multiple Customer quality requirements across all product categories.
• Evaluation and disposition of processing records for compliance to Metallurgical standards.
• Drive Customer Satisfaction Score [NPS] through effective communication and problem solving of Customer issues.
• In depth knowledge of industry surface standards.

Essential Knowledge, Skills and Abilities

• Strong interpersonal and communication skills.
• Strong organization skills.
• Working knowledge of Arconic Business System (Lean Manufacturing) principles and Human Performance tools.
• Working knowledge of Shop Floor, Unisys, and other operating systems related to material production.
• Expert knowledge of surface quality requirements.
• Working knowledge of aluminum manufacturing processes.

Major Customers

This individual will interface regularly with Metallurgical Engineers, Field Service Engineers, Hourly Teams, Quality Star Points, External Customers, Area Managers, Manufacturing Engineers, Supply Chain Management, Team Coaches, and/or SQM Techs. (service quality monitoring techs)

 Basic Qualifications:

• High School Diploma or GED from an accredited institution.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.  ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications:

• Bachelor's Degree from an accredited institution
• Minimum 5 years manufacturing experience
• Aluminum manufacturing experience-basic understanding of different aluminum alloy compositions
• Work experience and knowledge of principles and concepts of lean manufacturing (ABS) used for achieving business results
• Excellent problem-solving skills with 'out of the box' thinking
• Results oriented, with ability to respond quickly
• Effective listening skills
• Experience working in a union environment

 ABOUT Davenport Works

Davenport Works is the country’s largest aluminum rolling mill, it was opened in 1948 and currently employs more than 2,000 people and ships product worldwide.  It is in Riverdale in the Quad Cities (Davenport and Bettendorf in southeastern Iowa, and Rock Island and Moline in northwestern Illinois).  The Quad Cities is 3 hours south-west of Chicago, 4 hours north of St. Louis, and less than 3 hours from Des Moines.  The Quad Cities is home to St. Ambrose University among 8 educational institutes.  Major outdoor summer music festivals include the Bix Beiderbecke Memorial Jazz Festival, Mississippi Valley Blues Festival, and River Roots Live. 

ABOUT ARCONIC

Arconic Corporation (NYSE: ARNC), a Fortune 500 company, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our shareholders.

At Arconic, we:

Act With Integrity.       

We lead with respect, honesty, transparency and accountability. 

Safeguard our Future.

We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together.

We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty.

We build customer partnerships through best-in-class products and service.

Drive Operational Excellence.

We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value.

We achieve success by generating and growing value for our shareholders.

Arconic reaffirms its policy to provide equal employment opportunity in recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company-sponsored training, access to facilities, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs, recalls or termination of employment to all employees without discrimination because of race, color, religion, national origin, disability, sexual orientation, gender identity/expression, veteran status, genetic information, sex or age (within statutory limits). Arconic is in compliance with all relevant Equal Employment Opportunity and Affirmative Action Laws and Regulations.