Deskside Technician

Arconic is seeking a Deskside Technician to be the first line IT support to all employees, and contractors at our Massena Operations, location in Massena, NY. This position reports to the location IT Manager and provides trouble shooting to the end user and manages full cycle of IT assets. The successful candidate will be customer facing and bring a service approach to helping others. If you take pride in being the face of IT, enjoy working with customers, and want to join a growing team that promotes from within, we encourage you to apply!

The primary purpose of the Deskside Technician is to support all employees and contractors at the location and manage the full life cycle of IT / OT assets in both business and process networking environments. The incumbent must communicate professionally and effectively with a wide variety of people, via face to face, over the phone, remote access, Teams and in writing.

Essential Functions: This position includes tactical execution; examples include but are not limited to:

• Provide IT / OT deskside support to all employees at the Arconic Massena plant in Massena, NY and other remote sites
• Provide White Glove IT services to all company executives at the Arconic Massena plant in Massena, NY and other remote sites
• Diagnose and resolve software and hardware incidents, including operating system (Windows 10, 11), network, mobile devices and across a range of applications 
• Operate with Arconic IS standards and conventions and applicable Arconic BU/RU IT Standards
• Stage, configure, and deliver IT assets (e.g. personal computers and mobile phones)
• Manage the inventory of IT assets in the building
• Support IT systems at the location
• Work across a global IT support team to share information and best practice

Essential Knowledge Skills and Abilities:

• Systems and Technology — Ability to demonstrate knowledge of the practical application of systems and technology. This includes knowledge of systems architecture, hardware, operations, and life cycle. 
• Knowledge of Operating Systems (Windows 10 & 11, Windows Server 2016, 2019) & standard application installation (MS Office 2013, Office 365 products), configuration and troubleshooting
• Communication and Interpersonal Skills – Job requires partnership with all levels of the organization from personnel to executives.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
• Dependability – Job requires being reliable, responsible, dependable, and fulfilling obligations. 
• Stress Tolerance – Job requires dealing calmly and effectively in high stress situations, including conflict resolution. 
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
• Time Management – Managing one's own time. This position requires self-motivation with autonomous work ethic.
• Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong and manage any resulting conflict.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic Qualifications:

• High School Diploma or Equivalent from an accredited organization
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. 
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. 

Preferred Qualifications:

• Bachelor’s degree from an accredited organization

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others. 

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. 

At Arconic, we: 

Act With Integrity. 

We lead with respect, honesty, transparency and accountability. 

Safeguard our Future. 

We protect and improve the health and safety of our employees, communities and environment. 

Grow Stronger Together. 

We cultivate an inclusive and diverse culture that advocates for equity. 

Earn Customer Loyalty. 

We build customer partnerships through best-in-class products and service. 

Drive Operational Excellence. 

We pursue continuous improvement through innovation, agility, people development and collaboration. 

Create Value. 

We achieve success by generating and growing value for our stakeholders. 

This position is subject to Export Control Law

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements.

Equal Employment Opportunity Statement

Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.