Help Desk Technician (Contractor)

At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in the self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

Lifetouch is seeking a contract Help Desk Technician to join their high energy team in Eden Prairie at our Corporate Office. Support remote clients across North America. Great hourly pay and working environment. This contract role will last until November 1st. 

What You'll Do Here:

• Provide first level contact and identify solutions for customers (School Lifetouch Portal, password resets, proprietary applications, etc.) via phone, email, or walkup.
• Provide first call resolution as possible
• Properly escalate unresolved issues to the next level of support
• Track, route and redirect problems to the correct resources
• Follow up with customers, provide feedback and see problems through to final resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Maintain highest level of security regarding student image and data compliance
• Other duties as assigned by manager or leads

The Skills You'll Bring:

• Proven working experience in providing help desk support in a high volume environment
• Excellent communication skills (written and verbal)
• Working knowledge of:
  • Service desk software (Service Now preferred)
  • Salesforce experience (preferred) 
  • Microsoft applications
  • Common internet browsers (Chrome, Firefox, Safari)
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Total Customer service orientation
• Education:
  • High school diploma or equivalent
  • Degree or certification in Information Technology, Computer Science or equivalent
• Experience troubleshooting Common Browser settings

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.

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