Account Manager, eCommerce

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

STRATEGIC ACCOUNT MANAGER

Job Description: The Account Manager will execute sales and marketing programs to drive incremental sales growth.  They are responsible for overseeing e-commerce operations, optimizing functional processes, improving inefficiencies and reducing fines.  They are responsible for managing the day-to-day activities of the e-commerce accounts while supporting the e-commerce team.  This individual must be able to manage multiple objectives simultaneously while establishing operational excellence and governance within the ecommerce accounts.

Primary Responsibilities:

• Manage order processing and shipping activities to meet sales targets and customer service levels. 
• Triage and help resolve issues that cause a disruption in sales due to system issues or other contributing factors, with a focus on warehouse operations processes.
• Collaborate and communicate effectively with supporting teams including, customer service, finance, IT, DCs, product managers, etc., and coordinate their involvement to meet the customer’s expectations and resolve issues.
• Manage daily account activities including responding to customer inquiries and working with the internal and external team members to resolve issues to meet account performance objectives and drive improvements. 
• Focus on driving sales growth and profitability.  Prepare and analyze reports including, sales, chargebacks, pay-per-click campaigns, and customer reviews to identify trends, new opportunities, and support implementation of approved strategies.
• Document and learn customer requirements and processes to facilitate operational improvements at the DCs, drive chargeback reduction and systematic changes. Continuous education of customer requirements and processes with cross-functional team members.
• Manage the catalog to ensure accurate representation on product display pages by owning the new number announcement process and discontinuations, fitment, images, video, and copy.
• Execute administrative tasks including reviewing and approving financial reports, returns, and warranty.
• Establish productive professional relationships with key personnel in assigned customer accounts.
• Document and refine governance and operational requirements for managing ecommerce accounts.

Job Requirements: 3-5 years professional experience.  Bachelor's degree in eCommerce, Marketing, Business Administration or equivalent required with a minimum GPA of 3.0.

• Demonstrate a solid understanding of digital commerce with specific experience(s) in online/mobile commerce with key ecommerce players such as Amazon and Walmart.
• Demonstrate a solid understanding of order management, warehouse operations, and supply chain processes.
• Strong written and verbal communication skills (English), ability to establish rapport with internal customers.
• Continuous quality improvement of data collection methods and analysis for efficiency and process streamlining purposes.
• Excellent organizational skills and the ability to process large amounts of data.
• Ability to problem solve, strong attention to detail, effectively multi-task and meet deadlines in a fast-paced environment.
• Ability to adapt to changing processes, requirements, and improvements.
• Adhere to corporate policies, procedures, and the professional code of ethics.
• Willingness to perform other duties as assigned.
• Knowledge of Microsoft Office Suite and proficient in PowerPoint and Excel.
• Understanding of order flow systems processes and warehouse processes.
• Working knowledge of SAP.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.