Technical Presales Specialist - Palo Alto

At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible. We are seeking an exceptional entry level talent to work in this technical role for Palo Alto, gaining accreditation and subject matter expertise, working internally/externally with the partner base and sales organisation on defining less complex solutions and projects for partners. We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish. We are both passionate about our people and about the environment. Year-on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I. We can offer you:

• A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.
• Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.
• Enhanced maternity and family leave.
• Benchmarked salary and progression paths.
• Employee Assistance Programme

Responsibilities:

• Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements.
• Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs).
• Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams.
• Ownership of assigned Request Manager resolver group.
• Respond quickly to queries or customer care issues.
• Communicate product and technology information to educate internal and external audiences.
• Deal with product/solution enquiries from internal/external sales, vendors and resellers.
• Understanding and application of vendor promotions.
• Maintain peer-level technical contacts in assigned vendor.
• Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation.
• Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates.
• Opportunity to deliver basic post-sales implementation services.
• Develop Product knowledge to a competent technical level in line with vendor/business expectations.

Knowledge Skills and Experience:

• Effective oral and written communication skills.
• Strong attention to detail, priority management and planning skills.

If you are ready to join us as the Technical Presales Specialist – Palo Alto and play an instrumental role in shaping the future of our organisation, apply now and take this amazing opportunity to make your mark in our organisation.

At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

We value the difference that you bring and offer a culture for you to thrive and succeed.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!