Hospitality Inside Account Manager

Join Shyft Global Services, a premier technology lifecycle service provider dedicated to transforming business operations for companies worldwide. As a wholly owned subsidiary of TD SYNNEX, we employ over 1,500 skilled professionals and IT experts committed to delivering comprehensive product and customer lifecycle management solutions for original equipment manufacturers (OEMs) and technology innovators.

As a Hospitality Inside Account Manager you will serve as the primary point of contact for designated accounts, proactively driving revenue and profit margins to ensure organizational success through the development and implementation of tailored client solutions.

Essential Duties & Responsibilities Required

• Proactively manage accounts to evaluate product mix, profitability, and align with TD SYNNEX- Shyft Global Services profitability objectives.
• Identify and capitalize on opportunities to sell the full portfolio of TD SYNNEX- Shyft Global Services products and services.
• Develop and present strategic business plans to TD SYNNEX- Shyft Global Services management, demonstrating detailed account knowledge.
• Serve as a subject matter expert, fostering collaboration with supporting departments.

  Handle advanced inbound and outbound sales calls, quoting prices, providing product information, and building customer relationships.

• Assist team members in resolving complex customer issues, ensuring a high level of service.

  Collaborate with resellers to secure competitive pricing and inform partners of vendor promotions and initiatives.

• Identify, develop, and implement business opportunities through proactive customer engagement.
• Represent TD SYNNEX- Shyft Global Services professionally at business partner events and in daily interactions with customers and stakeholders.
• Perform additional duties as assigned while maintaining attendance and punctuality standards.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to think both strategically and tactically, identifying needs and opportunities, and developing actionable plans to address them.
• Ability to assimilate research data from various sources, analyze findings.
• Advanced proficiency in relevant computer applications, including spreadsheets, word processors, and databases.
• Ability to avoid win/loss situations and ensure productive conflict resolutions.
• Proficient in sorting through numerical information to recognize trends and details.
• Effective interaction with all levels of management and the ability to facilitate group interactions.
• Strong negotiation skills, with the ability to promote ideas persuasively and close transactions for mutually beneficial outcomes.
• Willingness to lead, innovate, and assertively guide others in skill development.
• Work constructively under stress and pressure, particularly when faced with high workloads and tight deadlines.
• Strong organizational and time management skills, with a focus on driving tasks to completion.
• Capable of analyzing and resolving complex issues in a sound and timely manner.

Minimum Educational/Experience Requirements:

• High school diploma
• 2-3 years’ experience
• 100% proficiency in English
• Availability to travel
• Experience in the Sales industry is a plus.

What’s in it for You?

• Make the Most of our Global Organization: network with other new co-workers within your first 30 days through our onboarding program.
• Grow Your Career: our priority is to hire from within and help our people grow. As a co-worker, you’ll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
• Work with World-Class Vendors: our current account managers are working with some of the biggest brands in technology.
• Elective Benefits: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!
• Earn Bonuses: you’ll have the opportunity to earn bonuses on your base salary based on your personal and team performance.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.