Customer Service Coordinator

Arconic is currently in search of a Customer Service Coordinator (CSC) to join our Kawneer Business in Houston, TX.

At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do.

Job Duties and Responsibilities:

• Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion
• Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale)
• Ability to read architectural drawings or the willingness to learn
• Demonstrate basic knowledge of products and pricing
• Addressing and taking initiative in following up on customer inquiries 
• Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution
• Collaborate and maintain communications with Sales Representatives on customer-related issues
• Maintain statuses on assigned customer open order reports 
• Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required
• Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc.
• Using computer proficiency to quickly and accurately enter data
• Adhere to company policies, procedures and system documentation
• Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames
• Successfully interact with other service centers and plants
• Contribute to continuous improvement activities as needed or assigned
• Ensure orders maintain internal schedule to keep pace to be on time to the customer
• Work closely with team members to ensure completion of daily tasks
• Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety
• Assist with other related duties as assigned or required

Basic Qualifications:

• Minimum high school diploma or equivalent from an accredited institution
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications:

• Associates degree and 2 years minimum work experience in the construction / architectural industry.
• Construction industry or aluminum architectural systems knowledge. Working knowledge of Kawneer competitors.
• Excellent computer skills: Microsoft Office Suite including Outlook and Excel. KaluCAD & JD Edwards a plus.
• Organization and time management skills.
• Communication Skills: Written and verbal / phone.
• Ability to work with customers and sales organization to formulate successful order pursuit strategies.
• Ability to work with customers and sales to formulate successful order pursuit strategies.
• Ability to work in a team environment.
• Demonstrated ability to follow written and verbal instructions.
• Ability to function in an environment with tight deadlines.
• Minimum of 3 years of experience in a leadership;
• Knowledge of Kawneer Products and Services.

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others. 

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. 

At Arconic, we: 

Act With Integrity. 

We lead with respect, honesty, transparency and accountability. 

Safeguard our Future. 

We protect and improve the health and safety of our employees, communities and environment. 

Grow Stronger Together. 

We cultivate an inclusive and diverse culture that advocates for equity. 

Earn Customer Loyalty. 

We build customer partnerships through best-in-class products and service. 

Drive Operational Excellence. 

We pursue continuous improvement through innovation, agility, people development and collaboration. 

Create Value. 

We achieve success by generating and growing value for our stakeholders. 

United States Equal Employment Opportunity Statement

Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.