Solution Architect - Shyft Repair Services

About the Role

Shyft Services, a division of TD SYNNEX, is on the lookout for a dynamic Pre-Sales Solution Architect (SA) to support our sales initiatives across our diverse portfolio, focusing primarily on Repair Services. This role offers cross-training opportunities in other service areas, providing a holistic view of our operations.

As a Solution Architect, you will collaborate closely with the sales team to evaluate incoming opportunities and assess their feasibility. Your expertise will be crucial in developing comprehensive statements of work (SOW) and RFx responses, ensuring timely and optimal proposals that align with cost models and best practices. You will also play a vital role in maintaining proper margins and maximizing ROI, serving as the primary point of contact until the project transitions to the PMO and Delivery teams.

In addition, you will engage in project management activities, working with stakeholders to onboard new customers and ensuring a seamless transition from pre-sales to steady-state operations.

What You'll Do

• Analyze Requirements: Review OEM/Strategic VAR RFX/SOW requirements to address customer challenges and support bid assessments.
• Lead Proposal Development: Articulate proposed solutions in writing, showcasing our technical capabilities and understanding of customer needs.
• Communicate Strategies: Share bid strategies with management, gather feedback, and refine proposals accordingly.
• Generate Proposals: Create compliant proposals based on customer requirements, ensuring clarity and alignment with our solutions.
• Prepare Questions: Develop inquiries to clarify customer needs and enhance understanding of supplied information.
• Support Bids: Create tools for program/contract IDIQ bids, including technical and cost modeling requirements.
• Validate Solutions: Ensure partner-provided solutions meet customer requirements effectively.
• Value Engineering: Identify optimal solutions that align with customer needs within the bid proposal framework.
• Conceptualize Solutions: Develop a range of technical and service solutions tailored to various business needs.
• Perform additional duties as assigned.
• Adhere to attendance and punctuality standards.

What We're Looking For

• 8-10 years in Repair/Supply Chain/Logistics/Distribution, with 3+ years in sales engineering or consulting.
• 1-3 years of leadership experience is a plus.
• Bachelor's Degree in Business or IT-related field.
• Repair certifications and IT industry certifications (A+, Network+, Project+, OEM-specific) are advantageous.
• Occasional non-standard hours or overtime as needed.
• On-call availability may be required.
• Remote/Telecommute; travel is rare (<5%).
• Strong analytical and mathematical skills, with proficiency in Excel.
• Excellent verbal and written communication skills.
• Ability to create and deliver formal presentations (PowerPoint).
• Effective negotiation and persuasive skills.
• Strong leadership, organizational, and time management abilities.
• Capacity to work under pressure and meet deadlines.
• Commitment to ethical standards and confidentiality.
• Ability to build effective relationships and sensitivity to others' needs.
• Quick learner of new systems and technologies, with advanced computer skills.
• Project management skills and principles are necessary
• CompTIA Project+ or associated certifications are a plus.

Key Skills

Analytical Review, Business, Communication, Project Management, Solution Finding, Strategy, Technical Requirements

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.