Rep. Customer Support – CCA

Job Description:

The Customer Support Representative for our CCA (Caribbean Central America) Organization is the primary internal and external customer interface for all issues related to order processing status information.

The selected candidate will initiate, respond and/or maintains effective communications with internal and external customers.

“Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.”

What You’ll Do:

• Manages backlog and generates picking lists to the warehouse when orders are complete or partially available, upon written confirmation from customers.

• Proactively reaches out to customers to obtain their partial ship authorizations, in order to maximize TD SYNNEX's revenue and improve return on working capital KPI.

• Provides order status and ETAs to customers, proactively or upon request.

• Generates, maintains and transmits to vendors sales out reports, inventory reports, pending vendor credits reports and other vendor required reports on a timely basis, maintaining established quality levels throughout the process.

• Receives and processes customer claims (e.g., shipping errors, Return Merchandise Authorization (RMA), damaged/lost goods, order tracking, invoice revisions), investigating and making decisions within established process for resolution of issues and escalating decisions regarding exceptions and critical situations.

• He/she diligently follows up all customer claims until resolved to customers' satisfaction.

• Ensures that the customers are notified of the claim status.

• Interfaces with other functional areas and shared services departments (e.g. SSS, PSS, Accounting, Credit, GIS) to leverage the resolution of issues and reports back to impacted customers.

• Updates SalesForce.Com and SAP, as applicable, with order shipment information and other order status data.

• Adjust in invoicing and shipping instructions, as appropriate.

• Interfaces with Transportation area and occasionally with customer shipping agent/freight forwarder to obtain shipment status and/or make corrections and adjustments

• Coordinates with internal and external resources to meet agreed-to expectations of the customer and TD SYNNEX.

• Has accountability for efficient, correct and timely communication with customers and for assisting in research and resolution of order issues as appropriate.

• Activates software licenses

• Performs other additional duties as assigned.

What We’re Looking For:

• High School Diploma or equivalent experience from which comparable knowledge and job skills can be obtained.

• 2+ years of progressive previous work experience in a Sales, Customer Service, Warehouse or Product Support role working with customers, or a combination of post-high school formal education and job experience that demonstrates the ability to meet all of the identified job responsibilities.

• Proficient in English (level B2 or higher) required.

Working Conditions:

• Professional environment (Remote).

• Occasional non-standard work hours or overtime as business requires.

• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What’s in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.

If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply.

You may be exactly the person we’re looking for!

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company