Customer Service Representative - CR

About the Role:

• Provides telephone and e-mail support to customers in resolving simple shipping, credit, returns issues and entry level product support.

• Follows procedures and guidelines to provide service to customers in a timely manner.

What You'll Do:

• Provides the highest level of customer service at all times to internal and external customers (20%)

• Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc (20%)

• Creates follow-ups with customers in order to provide the best customer experience. (20%)

• Identifies issues that need escalation and passes on to the appropriate person. (15%)

• Performs additional duties as assigned (15%)

• Follows department guidelines for methods of research and accuracy. (5%)

• Maintains notes in appropriate systems. (5%)

Other Duties & Responsibilities:

• Meets attendance and punctuality standards

What We're Looking For:

Education & Certifications:

• High School Diploma Required.

Working Conditions:

• Classroom environment.

• Occasional non-standard work hours or overtime as business requires.

• Professional, office environment.

Required Knowledge, Skills & Abilities:

• Able to execute instructions and to request clarification when needed.

• Possesses basic clerical and data entry skills.

• Possesses strong data entry skills.

• Ability to input 60 words per minute

• Able to perform basic mathematical calculations.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to converse and write effectively in English and Spanish.

• Possesses strong multi-cultural interpersonal skills.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to maintain confidentiality of sensitive information

• Able to be immobile for long extended periods.

• Able to build solid, effective working relationships with others.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to quickly learn new systems and technology.

• Able to use relevant computer system applications at an intermediate level.

Key Skills

Attendance Management, Communication, Deadline Management, Employee Relationships, Microsoft Office, Sensitive Information, Technical skills, Troubleshooting

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.