Operations Specialist

Why Choose TD SYNNEX:

TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world's leading technology distributors and solutions aggregators. With a diverse team of 24,000 employees operating across more than 100 countries, we support over 150,000 customers in maximizing the value of their technology investments, driving business results, and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work, celebrated for our dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength, fostering success and inclusivity.

About the Role:

As an Operations Specialist, you will collaborate with different global teams such as Operations, Logistics, Import-Export, Procurement, Customer Service, Article creation, vendor reporting departments etc.

Each team member is responsible all the processes from beginning to end, and you will be the single point of contact for partners and vendors for operational issues.\u00A0Each vendor has their own unique processes and no one of them has the same processes.

In addition, you will be supporting the controlling between sales and finance.

Responsibilities:

• Creating and maintaining customer quotes.

• Creating reports ad hoc or per agreed frequency, for the business and/or vendors.

• Managing and executing the order operations processes (Customer PO requirements check, PO & SO creation and Booking PO to vendor)

• Has accountability for the order through the invoicing, delivery process and assisting in research and resolution of the problematic issues

• Monitoring importation & exportation processes and transit of products and services from their shipping point abroad, until delivery to the final in-country destination (closely cooperation with logistic)

• Preparing on a daily basis for all reporting (Backlog or Cash Flow or Forecast and additional ad-hoc reporting requested by customers and management team)

• Managing RMA for damage products, order tracking and request revision and escalating decisions regarding exceptions and critical situations.

• Providing appropriate information for the orders and other requests to the customer to ensure customer satisfaction

• Making daily flash (Zyme-E2Open) reporting to the vendors (Ex: HPE, HPI, Dell) and Follow-up of claim reports for stocking sellout transactions and obtaining claim payments from vendors (Ex: Cisco, Mellanox, HPE, HPI)

• Maintaining close collaboration with the vendors and engaging on streamlining, improving and automating processes

• Maintaining close collaboration with the TD SYNNEX sales teams ensuring needed support for their go to market activities

Knowledge, Skills and Experience:

• >1 to 3 Years of related relevant work experience\u00A0is required.

• Required Education: Bachelor's Degree

• Able to execute instructions and to request clarification when needed.

• Possesses strong data entry skills.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to demonstrate complex problem solving, critical thinking, and decision-making.

• Able to communicate clearly and convey necessary information.

• Able to converse and write effectively in English.

• Able to create and conduct formal presentations.

• Able to interact effectively with higher levels of management (managers & above)

• Able to maintain confidentiality of sensitive information.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

Working Conditions:

• On-call availability required as necessary.

• Remote / Work-from-home.

What we offer:

• 📖 Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.

• 🌍 A Global Atmosphere: Join a multicultural and diverse environment where opportunities for growth and collaboration abound.

• 🏅 Certified Workplace Excellence: Work in a certified Great Place to Work where we take work-life balance seriously.

#LI-MM1

Key Skills

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!