Purchasing Analyst/Buyer MCA

About the role:

As a Purchasing Analyst/Buyer, you will be the primary point of contact for both customers and suppliers, managing all customer issues related to order management for products within a specific solutions group (e.g., HP, IBM, Sun, etc.). You will play a key role in ensuring smooth communication between internal and external stakeholders, maintaining the highest levels of customer service and order accuracy.

What You'll Do

Order Fulfillment:

• Facilitate the order fulfillment process to meet customer service levels.

• Review and enter orders to ensure on-time shipment while upholding quality standards.

Process Management:

• Make necessary adjustments in purchasing, backlog management, integration, engineering, and shipping/traffic.

• Coordinate with internal and external resources to meet customer and TD SYNNEX expectations.

Issue Resolution:

• Identify and communicate options for resolving issues as they arise.

• Manage backlog, monitor order progress, investigate issues, and make decisions within established processes.

• Escalate decisions regarding exceptions and critical situations when necessary.

Margin Integrity:

• Ensure margin integrity by following exception processes for sales management approvals when required.

Order Accountability:

• Maintain accountability for the order through the invoicing process, assisting in research and resolution of order issues as appropriate.

• Coordinate Customer-Owned Inventory (COI) Purchase Orders (POs) and ensure accuracy in COI inventory reports, if applicable.

Customer Communication:

• Maintain and update necessary information for the customer to ensure transparency and accuracy.

What We're Looking For:

Skills & Qualifications:

• Effective verbal and written communication skills, with the ability to work collaboratively in a team environment and interface with supplier and customer representatives primarily via telephone and email.

• Strong critical thinking and decision-making skills to understand and apply process guidelines effectively for problem resolution.

• Operational knowledge and proficiency in the use of order entry computer systems and related programs.

• Basic understanding of supply chain procedures and the distribution industry.

• Fundamental knowledge of product offerings, pricing, customer service, and sales strategy.

• Ability to perform basic mathematical calculations and apply them in a business context.

• Basic familiarity with product applications and requirements.

Experience:

• Two (2) years of relevant work experience in sales, customer service, warehouse, or product support roles, or a combination of post-secondary education and work experience that demonstrates the ability to meet the role's responsibilities.

Education & Certifications:

• High School Diploma or equivalent.

Distinguishing Characteristics:

• This is an entry-level position, ideal for individuals seeking to grow within the field of order management and customer support.

Working Conditions

• Professional Environment: Hybrid work arrangement with occasional non-standard work hours or overtime as business requires.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!