Support Coach

DC-Alliance

We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Supervises assigned team members to achieve objectives in production, quality, and safety in the Distribution Center (DC). Provides work direction and timely information to both the team members and leadership to help ensure overall operational success.

Major Activities

• Ensures that the DC’s operational goals are attained, coordinating with other departments and leadership as necessary.  Establishes schedules and plans to meet objectives, monitors operations throughout the shift, makes changes and reassigns resources as necessary. Identifies and promptly resolves production and communications issues which may impact operational success, working collaboratively with other leaders.  
• Assures that all team members are working safely and addresses any behaviors or conditions that may increase safety risk, working in partnership with Loss Prevention.  
• Provides training and guidance that encourages the development of capable, contributing team members.  Sets an appropriate tone in the workplace to build team member engagement and retention.  
• Assures that team members comply with corporate, DC and departmental policies and procedures. Promptly addresses performance, attendance, and conduct issues on an ongoing basis through coaching, appropriate documentation, and corrective action as needed in partnership with HR.  
• Coaches and motivates team members to improve individual performance and documents this as appropriate, including regular performance appraisals and other feedback for the benefit of the team member’s success.   
• Participates in special projects and performs other related duties as assigned.  
• Other duties as assigned
   

Minimum Education

• High school diploma or equivalent

Minimum Special Certifications or Technical Skills

• Demonstrates computer literacy, including proficiency in Microsoft Office applications and WMS applications

Minimum Type of Experience the Job Requires

• Previous supervisory experience in a comparable operational environment or successful completion of Michaels’ CIT training program

Other

• Demonstrated ability to assess performance levels and analyze productivity and quality results in order to make improvements or take proper corrective action
• Employs logic and reasoning to identify the strengths and weaknesses of alternative solutions and makes effective decisions or recommendations as a result  
• Strong interpersonal skills with the ability to communicate in a professional manner, maintain confidentiality and sustain a respectful workplace
• Manages time effectively, achieving a balance of “on the floor” presence and office time
• Ability to work a flexible schedule to provide the supervision necessary as business needs change

Preferred Education

• College degree preferred
• Any other related training/education is a plus 

Preferred Type of Experience the Job Requires

• Basic knowledge of warehouse operations in a distribution environment preferred
• Working knowledge of Michaels’ SOPs and policies is a plus

Physical Requirements

• Regular standing/walking, both in the office area and within the warehouse
• Occasional sitting when working in an office environment
• Occasional bending, stooping, kneeling and twisting
• Occasional lifting/carrying of items (e.g., boxes of freight) of varying weight
• Occasional operation of powered equipment
• Repetitive motion and movement of the wrists, hands and/or fingers 

Work Environment

• This position is based in the warehouse with regular exposure to extreme temperatures dependent on external climate and proximity to dock doors/exits.  Occasional time is spent in a climate-controlled office/meeting room setting
• Regular exposure to moderate noise level from DC conveyor/sortation system and powered industrial equipment when in the warehouse
   

Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

To review a comprehensive list of benefits, please visit

CO, CT, WA and RI only -To review pay ranges for the position you are applying for, please visit

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